Senior Operational Excellence Consultant in Cardiff

sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.

About the Role

This role drives operational excellence across. You’ll lead a portfolio of change initiatives delivering strong ROI, while optimising operational systems and owning front‑line SOPs and process flows. You’ll work closely with Operations, Product, Growth, and IT to ensure new initiatives, products, and systems land smoothly and the business is fully ready for change. You’ll also deliver LSS training through the Lean Academy and support colleagues with their projects.

What you’ll be doing:

• Leading on the creation, maintenance, and delivery of a portfolio of change initiatives that drive the business forward and return a significant ROI for the team.
• Optimising existing operational systems and ways of working.
• Creating, implementing, and maintaining all front-line SOPs and process flows, redesigning and retraining any continuous improvement ideas to ensure consistency on the front line.
• Working with, and influencing, Pioneer‑wide Operations, Product, Growth, and IT teams to ensure delivery of new initiatives, products, and systems as seamlessly as possible, ensuring business readiness.
• Leading LSS‑focused training sessions as part of Pioneer’s internal Lean Academy and supporting colleagues when delivering their projects as part of Pioneer’s internal Lean Academy.
• Ensuring operational excellence remains a fore for the senior leadership team, effectively influencing and communicating the LSS way of working.
• Creating and sustaining a continuous improvement culture whilst designing and embedding Pioneer‑wide LSS operating models and methodologies.

What we’re looking for:

• A LSS qualification of Black Belt or equivalent.
• Strong expertise in front-line operations and financial services.
• Exceptional analytical skills and have strong Excel (or other data analysis tools) skills.
• Highly skilled in embedding CI in day-to-day roles.
• A specialist in identifying and leading a portfolio of change initiatives with demonstrable business benefits.
• Evidence of making real improvements and delivering change initiatives.
• Proven experience of developing strong stakeholder relationships across all levels.
• Proven experience of budget control, financial analysis, and benefit tracking.

Interview Process:

At , we like to keep things transparent, so you know what to expect. Our interview process usually includes stages: Initial chat with the Talent Team, Case Study Task and Interview (On-site), Final interview with senior stakeholders and team members (On-site). We aim to complete the process as quickly as possible, but we’ll always work around your availability. You’ll be supported by our recruitment team throughout, and if you have any questions, please get in touch.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service.

Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits.