Admiral is looking for Customer Advisors to join its Customer Loyalty team. The role focuses on providing exceptional telephone support to existing customers, ensuring compliance with regulatory standards, and helping customers maximise their value with Admiral.
Responsibilities
- Handle inbound calls from current customers, providing support for renewal pricing, additional coverage and general queries.
- Deliver outstanding customer service while adhering to all compliance requirements.
- Use training, tools and knowledge to resolve issues efficiently and accurately.
- Work collaboratively with the team to continually adapt to evolving customer needs and maintain a competitive edge.
Qualifications
- Passionate about providing great service to customers.
- Team‑player mindset.
- Motivated and target driven.
- Eager to learn and develop professionally.
- Resilient, able to handle challenging calls.
Benefits
Competitive base salary with opportunities to earn monthly incentives. Employees receive a paid holiday entitlement that grows with tenure, flexible working across office and home, and support for wellbeing and continuous professional development.
Disability Confident Leader
Admiral is a Disability Confident Leader and welcomes candidates to apply through our Disability Confident scheme. Fair and proportionate adjustments will be made throughout the recruitment process for those who need them.
Customer Advisor in Cardiff employer: Admiral Insurance Plc
Admiral Insurance Plc is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles. With a strong focus on professional development, you will have ample opportunities for growth while working in a dynamic environment that values data-driven decision-making and cross-departmental collaboration. Located in a vibrant area, Admiral offers competitive benefits and a supportive atmosphere that makes it a rewarding place to advance your career in Software Asset Management.
