Car Buying Specialist in Cardiff

We are looking for a Car Buying Specialist to join our team at Admiral Money. Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans. We are building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

Our Car Buying Specialists are key to the success of our Motor product, ensuring customers receive great outcomes. We are proud to be a certified Great Place to Work, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Please note: The successful candidate will be required to work on site at least once per week in Cardiff.

Role Purpose

As a Car Buying Specialist, you will create meaningful experiences for customers by listening carefully and asking the right questions. You will understand where each customer is in their car-buying journey and explain how our lending products can save them time and money. You will respond to customer queries via phone, web chat, and email. The role also includes contacting dealerships to arrange payments and request invoices, ensuring a seamless experience.

You will be a key part of our digital car-buying process, acting as the main point of contact for customers looking to fund their vehicles. You will share knowledge of our financial products, support customers in finding the right vehicle, and work with internal teams to resolve queries efficiently. You will support customers applying through digital or point-of-sale journeys, ensuring everyone receives a high level of service.

We are looking for individuals who are motivated, customer-focused, and confident taking ownership of their work. This role involves collaborating with internal stakeholders to help enhance our customer experience. You will play an important part in ensuring the journey is clear, transparent, and exceeds expectations.

If you are passionate about delivering excellent service and want to play a key role in creating exceptional customer experiences, we would love to hear from you.

Key Responsibilities

• Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service.
• Sound analytical skillset.
• Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels.
• Strong literacy and numerical skills.
• Ability to embrace a fast-paced environment.
• Used to working to deadlines and meeting KPIs.
• Proactive, organised, able to manage time effectively and take initiative.
• Positive work ethic and a can-do attitude when supporting business change.
• Willingness to be developed, coached, and to take feedback on board.
• Experience/good knowledge of sales methodology, changing landscape of the regulatory environment, and digital innovation.
• Desirable experience: Familiarity with the motor industry and car buying.
• Willingness to share ideas and contribute to business improvement.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It is a place where you can Be You, and show up as you are. We are committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £500 of free shares each year after one year of service. Everyone receives 25 days holiday.