User Researcher (6 Month FTC)

(This is a hybrid role, and it requires travel to our Cardiff office regularly)

About Admiral

There’s a reason we’ve been named one of the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up, and above all, feel valued.

Be a Founding Member of Our New User Research Powerhouse! We are expanding our UX research and service design team dedicated to establishing a best-in-class research practice across Admiral. As a UX Researcher with a passion for service design, you will be a key player in shaping this exciting initiative.

Responsibilities:

• Elevate the Research Practice: Establish a best-in-class UX research practice, driving its implementation throughout the company. Advocate for the value of research, building strong relationships and securing buy-in across departments. Develop research frameworks to maximise research impact and deliver demonstrably positive outcomes. Own and lead research initiatives that elevate the practice within Admiral and inspire wider industry engagement.
• UX Research & Service Design: Conduct research using a mix of qualitative and quantitative methods to understand customer needs, pain points, and behaviours throughout the insurance lifecycle. Plan and lead generative and evaluative research end-to-end. Investigate user behaviour, attitudes and motivations using empirical research based on mixed methods, and through partnering with other data and insight teams. Integrate primary and secondary data into the insights process to develop a compelling point of view.
• Cross-Functional Collaboration: Partner with product managers, designers, data analysts, insight teams and other stakeholders to ensure a user-centred approach to product. Lead cross-functional teams to map the user experience across all touchpoints, ensuring alignment with business objectives. Champion a user-focussed approach with stakeholders, translating research into actionable decisions for product development and service delivery.

Qualifications:

Desirable Qualifications: A degree, master’s, or PhD in one or more of the following; Human Centred Design, Human Factors, Human-computer interaction, User Experience, Psychology, Social Anthropology, Digital Anthropology.

Experience: 5+ years of experience in user experience research, with a strong understanding of research methodologies (qualitative & quantitative). Proven experience in conducting UX research for a regulated industry (a plus, but not essential). Experience with service design principles and frameworks. Excellent analytical and problem-solving skills. Effective communication and presentation skills, with the ability to tailor messaging to different audiences. Proven leadership skills and the ability to mentor and guide junior team members. Passion for collaboration and working effectively across disciplines.

Why join us?

Be a founding member of a dynamic new team shaping the future of UX research at our company. Lead the way in establishing a user-centred culture that drives exceptional business value. Work with a talented and passionate team that is committed to collaboration and innovation.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.