Supplier Performance Manager (Scotland & North)

We are looking for an outstanding proven general insurance (home) performance relationship manager to push forward the development and implementation of the Household Claims Supply Chain strategy to ensure Admiral remain a top market performer in the household supply chain market.

You’ll be responsible for the management and relationships with key allocated restoration and building repair suppliers through the lifecycle of contractual agreements you will manage contract performance whilst identifying and delivering additional value into the Admiral Home Supply Chain.

Use recognised continuous improvement methodology to develop best practice and new controls that deliver excellent claims costs, process, lifecycle, and customer experience benefits.

Reporting directly to the Supply Chain Operations Manager you will be operating in a highly agile environment in an expanding supplier management team.

Main Duties

• Extensive travel required to supplier and Admiral offices
• Manage key supplier contracts to ensure business change is supported by external vendors through account management and development
• Support compliance with relevant policies and procedures
• Implement and deliver rigorous governance through supplier relationships
• Identify opportunities to drive value and improve performance of existing and potential suppliers
• Manage capacity, performance and competitive tension panels
• Ongoing deep analytical performance management
• Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
• Working with key stakeholders to development and implement sourcing and supplier account management strategy for household claims
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
• Work closely with Group Procurement to ensure sourcing arrangements are in place for all responsible commodities
• Review existing supplier arrangements for Household Claims Categories
• Ensure key supplier relationships deliver desired business outcomes
• Collaborate with suppliers to identify improvement opportunities
• Maintain commercial market awareness of the household market and associated categories
• Understanding of competitor activity, regulatory and legislative developments
• Maintain a leading competitive edge for household claims
• Deliver account management framework that ensures suppliers are managed in accordance with Admiral values and policies
• Ensure all contractual and regulatory requirements are met at all times
• Identify supply chain failings and develop improvement plans to manage risks to the business
• Develop robust contingency plans that can be implemented during times of disruption or surge

Key Skills, Qualifications and Experience

Essentail:

• Experience of managing domestic household supply chain relationships including building and restoration contractors
• Household claims handling experience
• In depth knowledge of household supply chain partners in UK market
• Broad understanding of principles of insurance, risk management and claims handling
• Regulatory and legislative knowledge
• Experience of working with/managing building repair network contractors and working with schedules of rates
• Hand-on experience of drying and restoration (fire, flood, EOW)
• Knowledge of the loss adjusting / property claims management
• Excellent analytical skills

Desirable:

• Dip/Cert, CILA/CII, CIPS
• BDMA, Dewpoint, CIOB, RICS
• Track record of working remotely and in isolation
• Risk mitigation assessment skills

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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