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- Tasks: Lead a team to manage and enhance our ServiceNow CMDB and configuration management practices.
- Company: Join a diverse and inclusive company committed to a people-first culture.
- Benefits: Enjoy 33 days holiday, share options, and a supportive work environment.
- Why this job: Make a real impact in IT service management while growing your career.
- Qualifications: 4+ years in configuration management with strong leadership and ITIL knowledge.
- Other info: Recognised as a Great Place to Work for over 25 years!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configuration management practices and processes within a complex and diverse technical estate. As a Configuration Manager operating within the ServiceNow Platform Team you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to engage with all levels of stakeholders advising around governance and best practice process along with demonstrating CMDB value. You will guide the configuration management team on the overall priorities and will set the strategic direction and maturity targets.
The suitable candidate will have strong experience in Line-Management, Service Mapping and supporting maturity in CSDM.
Main Duties And Accountabilities- Line-Manage and mentor a team of CMDB analysts.
- Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNow platform including setting OKR’s.
- Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance.
- Promote CMDB utilization and value across key ITIL processes and stakeholders (Incident, Problem, Change, Request Catalogue).
- Collaborate with IT and business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services.
- Provide regular reporting to all keys stakeholders covering governance, CMDB maturity, data quality and CMDB roadmap activities.
- Plan the Integration strategy for the CMDB with other master data sources.
- Implement and manage all aspects of configuration management best practice to support our business and its future growth opportunities.
- Implement and educate the business around ServiceNow's Common Service Data Model (CSDM) to optimize the benefits.
- Mentor the organization on Configuration Management services, concepts, policies and procedures.
- This role is ideally suited to someone who has 4+ years’ experience as a hands-on Configuration Manager (or similar responsibilities) preferably within an IT Service Management function.
- Strong Line-Management experience of a small team (ideally of CMDB Analysts).
- Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform including in-depth knowledge of ITOM Discovery and Event Management, Service Mapping (essential) and embedding into the core ITSM processes (Incident, Problem, Change & Request).
- Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE.
- Previous experience introducing ServiceNow CSDM (beyond Walk Stage) and improving overall maturity (essential).
- Strong ITIL knowledge ideally ITIL v4.0 Foundation Certified.
- Good base level of Networking and infrastructure knowledge.
- Organised team player, with strong communication skills and an eye for detail who is self-motivated striving for excellence.
ServiceNow Configuration Manager employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Configuration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in configuration management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with CMDB and ServiceNow. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in configuration management and ServiceNow. Join webinars, online courses, or local meetups. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace ServiceNow Configuration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Configuration Manager role. Highlight your experience with CMDB, ServiceNow, and ITIL processes. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about configuration management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved CMDB practices or mentored teams in the past. We love seeing measurable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Admiral Group plc
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of Configuration Management Database (CMDB) principles and practices. Be ready to discuss your hands-on experience with ServiceNow, especially in relation to ITOM Discovery and Service Mapping. This will show that you’re not just familiar with the concepts but have actively applied them.
✨Showcase Your Leadership Skills
Since this role involves line management, prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved team performance. Highlighting your leadership style and how it aligns with the company’s values will set you apart.
✨Prepare for Stakeholder Engagement Scenarios
You’ll need to engage with various stakeholders, so be ready to discuss how you’ve effectively communicated and collaborated with different teams. Prepare examples that demonstrate your ability to advise on governance and best practices, as well as how you’ve promoted CMDB value across ITIL processes.
✨Understand the Bigger Picture
Familiarise yourself with the strategic direction of configuration management within the organisation. Be prepared to discuss how you would set maturity targets and integrate the CMDB with other master data sources. Showing that you can think strategically will impress the interviewers.
