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For Companies At a Glance
- Tasks: Design and improve internal processes to enhance employee experiences at Admiral.
- Company: Admiral Group Plc is a leading UK company known for its inclusive culture and commitment to diversity.
- Benefits: Enjoy 33 days holiday, flexible leave options, and up to £3,600 in free shares annually.
- Why this job: Join a progressive team focused on meaningful change and collaboration in a dynamic environment.
- Qualifications: 7+ years in service design with expertise in UX research and stakeholder engagement required.
- Other info: This role is a 12-month fixed-term contract with potential for impactful contributions.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Designer (12 Month FTC) role at Admiral Group Plc
Join to apply for the Service Designer (12 Month FTC) role at Admiral Group Plc
There’s a reason we’ve been named one of the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up, and above all, feel valued.
The Opportunity
We are strengthening our UX research and service design team to elevate internal processes and experiences across Admiral. As a Service Designer focused on internal projects, your expertise will shape how we improve our systems, workflows, and employee journeys within the organisation.
Key Skills And Experience
- Service Design for Internal Processes: Proven experience designing services that enhance internal workflows, systems, and operational efficiency within a large organisation.
- UX Research: Strong capability in both qualitative and quantitative research methods to deeply understand internal user needs, pain points, and opportunities for improvement.
- Process Mapping & Systems Thinking: Expertise in mapping complex internal processes, identifying inefficiencies, and proposing user-centred improvements aligned with business objectives.
- Stakeholder Engagement: Ability to build strong relationships with cross-functional teams, including HR, IT, Operations, and senior leadership, advocating for user needs and facilitating consensus.
- Facilitation and Co-Design: Skilled at leading co-design workshops with internal stakeholders to generate ideas, prioritise solutions, and drive collaborative decision-making.
- Strategic Implementation: Demonstrated experience translating research and design insights into actionable recommendations, and supporting delivery teams as changes are rolled out.
- Communication: Effective at communicating complex processes and solutions to diverse audiences, adapting messaging for both technical and non-technical internal stakeholders.
- Continuous Improvement: Passion for iterative design, measuring impact, and continuously refining internal services based on feedback and data.
- Collaboration: Track record of working successfully in multidisciplinary, agile environments, partnering with other designers, analysts, and internal clients.
Desirable Qualifications
- An advanced degree (Master’s or PhD preferred) in Human-Centred Design, Human-Computer Interaction, Organisational Psychology, or a related field. Equivalent professional experience will also be considered.
- 7+ years in service design or user experience roles, with a focus on internal projects and business transformation.
- Experience navigating organisational change, regulatory requirements, and complex internal stakeholder landscapes.
This role is ideal for a service designer who is passionate about transforming internal processes, creating meaningful employee experiences, and making a measurable impact within a dynamic organisation.
Please note – we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Design, Art/Creative, and Information Technology
-
Industries
Financial Services, IT Services and IT Consulting, and Insurance
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Service Designer (12 Month FTC) employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (12 Month FTC)
✨Tip Number 1
Familiarise yourself with Admiral Group's core values and culture. Understanding their commitment to diversity and inclusion will help you align your approach during interviews, showcasing how you can contribute to their people-first environment.
✨Tip Number 2
Prepare specific examples of your past work in service design, particularly focusing on internal processes. Be ready to discuss how your designs improved workflows and employee experiences, as this is crucial for the role.
✨Tip Number 3
Engage with current or former employees on platforms like LinkedIn to gain insights into the team dynamics and expectations. This can provide you with valuable information that you can use to tailor your discussions during the interview.
✨Tip Number 4
Demonstrate your understanding of stakeholder engagement by preparing to discuss how you've successfully collaborated with cross-functional teams in the past. Highlight your facilitation skills and how they can benefit Admiral's internal projects.
We think you need these skills to ace Service Designer (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service design, particularly focusing on internal processes. Use specific examples that demonstrate your skills in UX research, process mapping, and stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for transforming internal processes. Mention how your background aligns with Admiral Group's values and the specific requirements of the Service Designer role.
Showcase Relevant Projects: Include a portfolio or case studies that showcase your previous work in service design and UX research. Highlight projects where you improved internal workflows or enhanced employee experiences.
Use Clear and Concise Language: When writing your application, use clear and concise language. Avoid jargon unless necessary, and ensure that your communication is accessible to both technical and non-technical audiences.
How to prepare for a job interview at Admiral Group plc
✨Showcase Your Service Design Experience
Be prepared to discuss specific examples of your previous work in service design, particularly focusing on internal processes. Highlight how your designs improved workflows and operational efficiency in past roles.
✨Demonstrate Your UX Research Skills
Expect questions about your experience with both qualitative and quantitative research methods. Be ready to explain how you have used these methods to identify user needs and pain points within an organisation.
✨Engage with Stakeholders
Prepare to talk about your experience in building relationships with cross-functional teams. Share examples of how you have advocated for user needs and facilitated consensus among diverse stakeholders.
✨Communicate Complex Ideas Clearly
Practice explaining complex processes and solutions in a way that is accessible to both technical and non-technical audiences. This will demonstrate your ability to adapt your communication style to different stakeholders.