Recoveries Team Leader

Admiral Money is looking for a Recoveries Team Leader to support the Collections function during a period of growth to help shape processes, support colleagues, and drive positive performance across the team.

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future. We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

About the Role

This brand-new role involves helping to shape and develop our recoveries function for both Unsecured Personal Loans and Car Finance agreements, taking a lead in the day to day running of the team whilst we transition to a new way of working. The successful candidate will be able to quickly fit into a fast-moving, innovative, and high-profile environment, and will be required to hit the ground running. The successful candidate will be given responsibility, empowerment and scope to set direction and lead the way, whilst very much retaining a hands-on approach.

The ideal candidate will have experience in charged off loans, Insolvency, Debt management, litigation, and debt outsourcing.

Responsibilities

• Leading by example in supporting the team to manage the day-to-day workload.
• Using your strong leadership skills to lead a small team and maintain a positive working environment.
• Complete appraisals, 1-2-1’s, team meeting/training sessions, and deliver regular coaching & feedback sessions.
• Helping to build a fully functional recoveries team for personal loans and car finance.
• Represent Collections in relevant internal/external forums and update key stakeholders on the team’s activities and performance.
• Liaising with external Companies including Debt Collection Agents, Solicitor firms, Debt Charities, Debt Sale Companies and system providers.
• Supporting with the wider Collections Strategy Team to drive changes, enhancements, improvements and documenting processes.
• Prioritise workloads and analyse team’s productivity including conducting quality checking.
• Contribute positively to the wider Collections management team, ensuring the department provides a happy, positive, and supportive working environment for staff.
• Deputising for the Collections Strategy Manager where needed.

Requirements

• Have experience in building, developing, and maintaining a highly functional team in a Recoveries function in a Financial Services company (Including experience of working with structured debt e.g. IVA, DMP’s and Bankruptcies).
• Have the confidence to build new and challenge existing work practices to ensure we are continuously improving as a team.
• A strong focus on quality, be receptive to feedback, and effective when giving feedback to others.
• Experience with collaborating with people from all levels across an organisation.
• Understanding of financial services regulatory landscape and impact this may have upon our collection’s operation.

If you’ve got 3 of the 5 skills we’re looking for, we still want to hear from you!

Desirable

• Experience of working practice within the debt sale market.
• Have helped support internal and external audits.
• Working with DCA’s to ensure a positive relationship is maintained.
• Facilitating legal cases where needed to ensure a positive business and customer outcome.
• Have experience in building stakeholder relationships with Collections Operations, Underwriting, Credit Risk, Compliance and Senior leaders.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.