Claims Handler- Travel in Newport, Wales

We have an exciting opportunity to join our Travel Claims team as a Claims Handler. If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in.

Key Responsibilities

• Registering new claims and making decisions on whether a claim will be covered
• Managing existing case load
• Maintaining SLA 5-7 days settlement
• Thorough investigation of claim details and documentation
• Keeping the customer updated throughout the claims lifecycle
• Maintain excellent communication with customers and colleagues
• Put forward ideas for suggestions for improvement for the team and wider department
• Working in line with department KPI’s
• Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
• Correctly identifying potentially fraudulent claims

Skills/Experience Required

• Ability to work independently and as part of a team
• Claims experience is desirable but not essential
• Be accountable and take responsibility
• Adhering to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective time management
• Excellent customer service skills, exceeding expectations

Additional Information

The start date for this position will be the 9th of February. If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call. The next step will be attending a group Meet and Greet in the Cardiff office on the 7th or 14th of January.

Admiral: Where You Can We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.