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- Tasks: Be the first point of contact for clients after road traffic accidents, gathering information with empathy.
- Company: Join Admiral Law, a progressive law firm specialising in personal injury claims.
- Benefits: Enjoy hybrid working, staff discounts, gym perks, and up to £3,600 in free shares annually.
- Why this job: Shape your career in a supportive environment that values your growth and well-being.
- Qualifications: Excellent attention to detail, listening skills, and a calm phone manner are essential.
- Other info: Comprehensive training provided, with shifts including weekends and a focus on team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to work in a diverse and talented environment with the opportunity to take your career beyond your expectations? Would you like to join a progressive and innovative law firm to shape and mould your career? If so, then come work with us at Admiral Law.
In a world of hybrid working, you’ll get a chance to work from our modern city centre office and the comfort of your own home! Avoid some of the daily commute and enjoy coming in and working with your colleagues face-to-face – we’re offering the best of both worlds.
About this role
We specialise in road traffic accident claims. We understand that motor accidents are distressing and can be confusing, especially if you’ve never had to deal with an insurance claim before.
This is a fast-paced telephone contact centre role, working on a rotating shift pattern. As a New Client Handler, you will be the first point of contact for our clients after they have been involved in a road traffic accident. Your role will be to make a good first impression and gather information accurately, whilst showing empathy to our clients at a stressful time for them.
Our people are always at the heart of what we do, so we’ll always make sure you have the skills and knowledge to do your job and do it well. After comprehensive training, you’ll start making outbound and receiving inbound calls as well as setting up new claims. You’ll also benefit from on-going training to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible.
About you
To be one of our New Client Handlers you’ll need to:
- Have excellent attention to detail
- Have great listening skills
- Have a calm, professional phone manner
- Be proactive and be able to use your own initiative
We provide full and extensive training; we just ask that you’re motivated and eager to take on board the theory before putting it into practice to help our clients. Although you will be required to work independently you will also need to work as part of a team to achieve your individual, team and department goal of providing the best possible service to our clients.Training is in-office for 5 weeks, then hybrid work begins.
Shifts
We operate in shift patterns that include weekends. Weekday shifts are between 9am and 8pm, and weekend shifts are from 9am to 4pm. Employees who work a weekend shift are given a compensatory day off during the week.
About Admiral Law
Admiral Law is a growing business; we are a legal practice run by a team of experts who specialise in personal injury claims. The client is always at the heart of everything we do, and we aim to be exceptional in the service we deliver.
Admiral Law operates as a standalone entity within Admiral Group and operates as a team with appropriate specialists but with the added support and benefits of being part of the wider business.
We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating an excellent service for our clients.
Benefits and rewards
Being part of the Admiral Group PLC awards a number of benefits including:
- Internal progression
- Hybrid working – both home and office based
- Staff and family discount (10% or more) on Admiral’s range of products
- Great Pension scheme
- ‘Buy a book’ scheme for your personal development within your role
- Team days out four times a year
- Gym Discounts
- Opportunities to help your local communities
- Discounts at locations such as St David’s shopping centre Cardiff and many restaurants throughout the city
- Monthly and annual awards
We also provide each colleague with up to £3,600 in free shares annually after completing one year with us, along with dividends paid twice a year. Did you know that since Admiral Group PLC started the staff share scheme, we have given away over 20 million shares to our staff? At today’s share price, this equates to over £300 million. Plus, there are many more perks to enjoy!
We’re proud to be co-owned by both the Admiral Group and Lyons Davidson Limited.
Admiral, Where You Can Be You
At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.
We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
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New Client Unit Handler employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Client Unit Handler
✨Tip Number 1
Familiarise yourself with the road traffic accident claims process. Understanding the basics of how these claims work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your phone manner by engaging in mock calls with friends or family. This will help you develop a calm and professional tone, which is crucial for making a good first impression on clients.
✨Tip Number 3
Demonstrate your empathy skills by reflecting on past experiences where you've helped someone in distress. Being able to share these stories can highlight your ability to connect with clients during stressful times.
✨Tip Number 4
Research Admiral Law and its culture. Knowing about their people-centric approach and commitment to employee development can help you align your answers with their values during the interview.
We think you need these skills to ace New Client Unit Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the New Client Unit Handler role. Emphasise your attention to detail, listening skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Admiral Law and how your skills can contribute to their mission of providing exceptional client service.
Showcase Empathy in Your Application: Since the role involves dealing with clients who may be stressed after accidents, demonstrate your understanding of this in your application. Use examples from past experiences where you've shown empathy and professionalism.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Admiral Group plc
✨Show Empathy
As a New Client Unit Handler, you'll be dealing with clients who are often in distress. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Attention to Detail
This role requires excellent attention to detail. Be prepared to discuss specific instances where your meticulous nature has helped you succeed in previous roles. Mention any relevant experiences that showcase your ability to gather and process information accurately.
✨Demonstrate Listening Skills
Listening is key in this position. During the interview, practice active listening by responding thoughtfully to questions and showing that you understand the needs of the interviewer. You might even want to ask clarifying questions to show your engagement.
✨Be Ready for Shift Patterns
Since the role involves working on a rotating shift pattern, be prepared to discuss your flexibility regarding working hours. Show enthusiasm for the hybrid working model and express your willingness to adapt to the needs of the team.
