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- Tasks: Lead a team to manage and enhance our ServiceNow CMDB and configuration management practices.
- Company: Join a diverse and inclusive company committed to your growth and success.
- Benefits: Enjoy 33 days holiday, share options, and a supportive work-life balance.
- Why this job: Make a real impact in IT service management while developing your career.
- Qualifications: 4+ years in configuration management with strong leadership skills.
- Other info: Recognised as a Great Place to Work for over 25 years!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configuration management practices and processes within a complex and diverse technical estate. As a Configuration Manager operating within the ServiceNow Platform Team you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to engage with all levels of stakeholders advising around governance and best practice process along with demonstrating CMDB value. You will guide the configuration management team on the overall priorities and will set the strategic direction and maturity targets.
The suitable candidate will have strong experience in Line-Management, Service Mapping and supporting maturity in CSDM.
Main Duties And Accountabilities- Line-Manage and mentor a team of CMDB analysts.
- Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNow platform including setting OKRs.
- Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance.
- Promote CMDB utilization and value across key ITIL processes and stakeholders (Incident, Problem, Change, Request Catalogue).
- Collaborate with IT and business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services.
- Provide regular reporting to all keys stakeholders covering governance, CMDB maturity, data quality and CMDB roadmap activities.
- Plan the Integration strategy for the CMDB with other master data sources.
- Implement and manage all aspects of configuration management best practice to support our business and its future growth opportunities.
- Implement and educate the business around ServiceNow's Common Service Data Model (CSDM) to optimize the benefits.
- Mentor the organization on Configuration Management services, concepts, policies and procedures.
- This role is ideally suited to someone who has 4+ years' experience as a hands-on Configuration Manager (or similar responsibilities) preferably within an IT Service Management function.
- Strong Line-Management experience of a small team (ideally of CMDB Analysts).
- Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform including in-depth knowledge of ITOM Discovery and Event Management, Service Mapping (essential) and embedding into the core ITSM processes (Incident, Problem, Change & Request).
- Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE.
- Previous experience introducing ServiceNow CSDM (beyond Walk Stage) and improving overall maturity (essential).
- Strong ITIL knowledge ideally ITIL v4.0 Foundation Certified.
- Good base level of Networking and infrastructure knowledge.
- Organised team player, with strong communication skills and an eye for detail who is self-motivated striving for excellence.
ServiceNow Configuration Manager in London employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Configuration Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up confident and ready to discuss how your experience aligns with their needs. Don’t forget to have some questions ready to impress them!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you in the door!
We think you need these skills to ace ServiceNow Configuration Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Configuration Manager role. Highlight your experience with CMDB, ServiceNow, and ITIL processes. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about configuration management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved CMDB practices or led successful projects. We love seeing measurable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Admiral Group plc
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of Configuration Management Database (CMDB) principles and practices. Be ready to discuss your hands-on experience with ServiceNow, especially in relation to ITOM Discovery and Service Mapping. This will show that you’re not just familiar with the theory but can apply it effectively.
✨Showcase Your Leadership Skills
Since this role involves line management, prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved team performance. Highlighting your leadership style and how you foster collaboration will resonate well with interviewers.
✨Demonstrate Your Strategic Thinking
Be prepared to discuss how you would define and deliver strategic management for the CMDB. Think about setting OKRs and how you would approach integrating the CMDB with other ITSM processes. Showing that you can think strategically about configuration management will set you apart.
✨Engage with Stakeholders
This role requires collaboration with various stakeholders, so come ready with examples of how you've successfully engaged with different levels of an organisation. Discuss how you’ve communicated governance and best practices in the past, and be ready to explain how you would promote CMDB value across key ITIL processes.
