At a Glance
- Tasks: Help customers navigate the loan application process via phone, email, and webchat.
- Company: Join Admiral Money, a dynamic division of Admiral Group, blending startup energy with corporate stability.
- Benefits: Enjoy hybrid work, 33 days holiday, and opportunities for career progression and share options.
- Other info: Work in a supportive, inclusive environment with regular training and a focus on employee wellbeing.
- Why this job: Be part of a growing team focused on exceptional customer service and personal development.
- Qualifications: No experience needed; just bring your positive attitude and good communication skills.
The predicted salary is between 30000 - 42000 € per year.
A vacancy has arisen within Admiral Money for a Loans Executive within our growing Customer Operations team. The Loans Executive plays a key role in supporting customers throughout the lifecycle of their loan. You will be responsible for handling customer interactions across multiple channels, including telephone, email and webchat, ensuring a high-quality, compliant and customer-focused experience at every touchpoint.
About us
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
Key Responsibilities
- Communicating with customers via telephone, email and webchat, guiding them through the loan application process and supporting queries or changes throughout the loan lifecycle
- Delivering first-class customer service while maintaining high quality and regulatory standards in line with individual and departmental objectives
- Making a positive impact through customer interactions and contributing to a supportive, engaging workplace culture
- Adapting quickly to change in a fast-paced, growing business environment
- Playing an active role as we explore and develop new communication methods
About You
- Motivated, positive and energetic, with a strong can-do attitude
- Strong communication skills, with a passion for delivering exceptional customer service across all channels
- Ability to work to quality and service standards within a highly regulated lending environment
- Excellent attention to detail and an investigative mindset, with the ability to absorb complex information while engaging customers
- Awareness of potential errors or fraudulent activity within applications
- Ability to multi-task, retain knowledge and remain resilient in a fast-paced environment
- Thorough, organised and confident in managing your workload
- Sound numeracy and PC skills
Essential Criteria
- Experience in a customer-facing role
- Ability to communicate with customers via telephone, email and webchat
- Experience working accurately within process-driven or regulated environments
- Strong attention to detail and accurate data entry skills
- Ability to use multiple IT systems simultaneously
- Good numeracy and PC skills
Benefits
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Eligible colleagues may receive up to £3,600 of free shares each year after one year of service.
As a Disability Confident Leader, for candidates with a disability or long-term health condition that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
Loans Executive in Cardiff employer: Admiral Group plc
Admiral Money is an exceptional employer that combines the innovative spirit of a start-up with the stability of a well-established parent company. Located in Cardiff, we prioritise employee growth through comprehensive training and a supportive management team, fostering a culture where everyone can thrive and contribute to our mission of delivering outstanding customer service. With generous benefits including up to 38 days of holiday and opportunities for internal progression, we are dedicated to creating a fulfilling work environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Loans Executive in Cardiff
✨Tip Number 1
Familiarise yourself with the loan application process and common customer queries. Understanding the basics will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. This will highlight your ability to maintain high-quality standards, which is crucial for the Loans Executive position.
✨Tip Number 3
Research Admiral Money and its recent developments, especially regarding their car finance product relaunch. Being knowledgeable about the company will allow you to ask insightful questions and show your genuine interest in joining their team.
✨Tip Number 4
Prepare to discuss how you handle change and multi-tasking in a fast-paced environment. The role requires adaptability, so sharing relevant experiences will demonstrate that you're ready for the challenges ahead.
We think you need these skills to ace Loans Executive in Cardiff
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Loans Executive position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise any customer service experience and your ability to adapt to change, as these are key for this role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Admiral Money that excite you, and explain how your positive attitude and willingness to learn make you a great fit for the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the finance industry.
How to prepare for a job interview at Admiral Group plc
✨Show Enthusiasm for Learning
Admiral Money values candidates who are eager to learn and grow. During the interview, express your excitement about the opportunity to develop your skills and contribute to the team. Highlight any past experiences where you embraced learning new things.
✨Demonstrate Excellent Communication Skills
As a Loans Executive, you'll be communicating with customers through various channels. Make sure to showcase your communication skills during the interview. Practice clear and concise responses, and consider how you can convey complex information simply.
✨Emphasise Adaptability
The role requires someone who can adapt to change quickly. Be prepared to discuss examples from your past where you've successfully navigated changes or challenges. This will show that you're ready for the fast-paced environment at Admiral Money.
✨Highlight Attention to Detail
Given the complexity of finance products, attention to detail is crucial. Share instances where your meticulous nature helped prevent mistakes or improved outcomes. This will demonstrate your suitability for maintaining high-quality standards in customer service.
