At a Glance
- Tasks: Maximise value through upselling and delivering top-notch customer service.
- Company: Join Admiral, a recognised Great Place to Work for over 25 years!
- Benefits: Earn a competitive salary, monthly incentives, and become a shareholder after 12 months.
- Other info: Enjoy flexibility with a mix of home and office work.
- Why this job: Experience a supportive culture that values your growth and encourages you to be yourself.
- Qualifications: Sales-oriented mindset, excellent communication skills, and a passion for learning.
The predicted salary is between 24636 - 28656 £ per year.
We\'ve always believed that doing right by people, customers and colleagues, is the key to success. We\'re proud of our people-first culture. In fact, we\'ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years We\'re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like
We\'re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.
This is Admiral. This is Where You Can.
We\'re on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team
So, what does a Customer Sales Advisor do? You\'ll chat with our customers over the phone each day, ensuring they receive exceptional service, whilst focussing on bringing value to every interaction. Think of it as a chance to introduce helpful options like our Multi-Car insurance, which lets you cover several cars under one policy, or our Multi-Cover insurance, bundling car, van, home, and landlord insurance into just one policy. This not only brings savings and ease to our customers but also helps our business to grow.
If you want a workplace where you can be yourself, you\'ve found it Though the job is intense, we prioritise supporting each other, whether you\'re in the office or working from home.
Our Customer Value Department
As part of the Customer Value Team, you\'ll mainly handle calls from current customers, finding ways to assist them, whether it\'s making a change to their policy, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we\'ve tried to capture it here.
We\'ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here.
We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £24,636.15, there\'s also the chance to earn monthly incentives.
Everyone receives 33 days holiday (including
Customer Sales Advisor in Cardiff employer: Admiral Group plc
Admiral is an exceptional employer that champions a people-centric culture, offering a supportive environment where employees can truly thrive. With a commitment to flexibility, work-life balance, and personal growth, we empower our Customer Sales Advisors to excel in their roles while enjoying the benefits of being a shareholder after just 12 months. Join us in a workplace recognised as a Great Place to Work for over 25 years, where your ambition is valued and your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with the products you'll be selling, like Multi-Car and Multi-Cover insurance. Understanding these offerings will help you confidently upsell during calls and demonstrate your value to the team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and effectively, which is crucial for delivering excellent customer service.
✨Tip Number 3
Showcase your self-motivation by setting personal sales goals and tracking your progress. This not only prepares you for the role but also demonstrates your drive and ambition during the interview process.
✨Tip Number 4
Research Admiral's company culture and values. Being able to discuss how your personal values align with theirs will show that you're a great fit for the team and are genuinely interested in contributing to their success.
We think you need these skills to ace Customer Sales Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales experience and customer service skills. Use specific examples that demonstrate your ability to upsell and provide excellent service, as these are key aspects of the Customer Sales Advisor role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention how your self-motivation and drive align with Admiral's values, and provide examples of how you've thrived in a sales environment.
Showcase Your Communication Skills:Since clear communication is essential for this role, ensure your application is well-written and free of errors. Use concise language and structure your thoughts logically to reflect your ability to communicate effectively.
Prepare for the Interview:If you get invited for an interview, be ready to discuss your sales strategies and how you handle challenges. Research common interview questions for sales roles and practice your responses to demonstrate your resilience and willingness to learn.
How to prepare for a job interview at Admiral Group plc
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully upsold products or services in the past, as this will demonstrate your sales-oriented mindset.
✨Emphasise Customer Service Skills
Highlight your commitment to delivering excellent customer service. Be prepared to discuss situations where you went above and beyond for a customer, showcasing your ability to communicate clearly and effectively.
✨Demonstrate Self-Motivation
Since the role requires self-motivation, share instances where you took the initiative to learn something new or improve your skills. This will show that you're proactive and eager to grow within the company.
✨Prepare for Team Collaboration
As teamwork is essential, think of examples where you've successfully collaborated with others. Discuss how you contribute to a positive team environment and how you handle challenges when working with colleagues.
