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- Tasks: Join our customer care team to support and assist customers with their insurance needs.
- Company: Veygo offers flexible pay-as-you-go car insurance, backed by the award-winning Admiral Group.
- Benefits: Enjoy 33 days holiday, hybrid work options, and opportunities for career growth.
- Why this job: Be part of a vibrant, innovative culture that values your input and challenges the norm.
- Qualifications: Strong communication skills and a customer-centric mindset are essential; experience is a plus.
- Other info: This is a 12-month contract role based in Cardiff, with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
About Us
At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people\’s lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We\’re proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.
About the Role
We have an exciting opportunity to join our Customer Care team on a 12 month maternity cover!
Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self‑serving and effortless support.
Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!
Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.
Responsibilities
As Customer Care Agent, you will be responsible for:
- Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
- Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
- Putting the customer first when making decisions throughout their need of support from us
- Supporting customers whilst they purchase one of our Veygo products
- Assisting the customers when then need to contact us about an active policy
- Helping our customers when their vehicle has been involved in an incident
- Protecting our products and business by ensuring our customers have not committed fraud
- Contributing to the business goals and strategy
Essential Skills and Experience
The successful candidate will have:
- Customer Service experience, preferably in a contact centre
- Strong organisational skills
- The ability to work in a fast‑paced environment
- Customer Centric with strong and transparent communication skills, in any form of interaction
Desirable Skills and Experience
- The ability to not only spot problems but dig to the root cause and implement changes
- Be able to work on your own initiative and be confident in making decisions.
Please note: This is a hybrid role based in our Cardiff office once‑twice a week.
Interview Process
At Veygo, we like to keep things transparent, so you know what to expect.
Our interview process usually includes 3 stages:
- Initial conversation with the Talent team
- First stage interview with the Customer Service Team manager (On‑Site)
- Second stage interview with our Head of Operation as (Remote)
We aim to complete the process as quickly as possible, but we’ll always work around your availability. You’ll be supported by our recruitment team throughout, and if you have any questions, please get in touch here.
Disability Confident Leader, for candidates with a disability or long‑term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Daniel.Cavill@AdmiralPioneer.com or contact us on 07502 959750. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people‑first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work‑life balance; You can view some of our other key benefits here.
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Customer Care Agent employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with Veygo's unique offerings, especially their pay-as-you-go insurance model. Understanding how this works will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer-centric approach by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to put the customer first, which is crucial for the role.
✨Tip Number 3
Research common challenges faced by customers in the insurance industry and think about how you would address these. Being proactive in identifying potential issues can set you apart as a candidate who is ready to contribute from day one.
✨Tip Number 4
Emphasise your adaptability and organisational skills, especially in fast-paced environments. Prepare to discuss how you've managed multiple tasks or priorities effectively, as this will resonate well with Veygo's dynamic culture.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Agent at Veygo. Highlight your customer-centric approach and how you can contribute to their mission of providing outstanding service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to work independently, and experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Veygo's innovative approach to car insurance. Mention specific examples of how you've improved customer journeys in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Admiral Group plc
✨Understand Veygo's Unique Selling Points
Before your interview, make sure you know what sets Veygo apart from other insurance providers. Familiarise yourself with their pay-as-you-go model and how it benefits customers. This knowledge will help you demonstrate your enthusiasm for the role and the company.
✨Showcase Your Customer-Centric Approach
As a Customer Care Agent, your ability to put customers first is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their journey. Highlight your strong communication skills and how they contribute to excellent customer service.
✨Demonstrate Problem-Solving Skills
Veygo values individuals who can identify problems and implement solutions. Be ready to discuss situations where you've had to dig deep to find the root cause of an issue and how you addressed it. This will show your initiative and critical thinking abilities.
✨Embrace the Fast-Paced Environment
The role requires working in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to change. Share examples of how you've thrived in fast-paced environments and how you manage your time effectively to meet deadlines.