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For Companies At a Glance
- Tasks: Assist customers with their queries and provide top-notch service.
- Company: Join a family-like culture at Admiral, known for its supportive environment.
- Benefits: Enjoy competitive pay, career growth, and a welcoming workplace.
- Why this job: Be part of a team that values individuality and makes a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunities for personal development and a fun work atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
As a Customer Advisor on the Customer Loyalty team, you will handle daily calls from existing customers, helping to renew policies, add coverage, or resolve queries. You’ll deliver exceptional service while meeting regulatory compliance standards, supported by comprehensive training and continuous development opportunities.
Responsibilities
• Respond to customer inquiries over the phone
• Provide renewal and coverage advice
• Resolve general queries and resolve issues
• Work within compliance and regulatory guidelines
• Support a positive, flexible working environment, sharing the office and work‑from‑home hybrid model
Qualifications
- Passion for outstanding customer service
- Strong communication skills
- Team player mentality
- Motivated and target‑driven
- Eager to learn and develop
- Resilience in handling challenging calls
Benefits & Compensation
• Base salary: £24,636.15 plus potential monthly incentives
• 33 days holiday (bank holidays included) increasing to 38 days over time, with the option to buy or sell additional days
• Free shares up to £3,600 per year after one year of service
• Continuous training, dedicated wellbeing support, and a flexible work‑life balance
Application Process
We’ve streamlined the process: after your application, our team reviews it and may invite you to a brief phone interview to assess communication skills. Successful candidates will be invited to a meet‑and‑greet at our office and a final face‑to‑face interview with the hiring team. Calls are scheduled early next year due to the Christmas period, with updates provided within a few days.
To apply, visit our careers page or contact our recruitment team directly.
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Customer Advisor employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Admiral's values and what makes it unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Customer Advisor, you'll need to demonstrate your ability to handle queries and provide excellent support. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be yourself during the interview! Admiral values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they align with the role – it’s all about finding the right fit for both you and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about opportunities at Admiral.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your story and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your relevant experience and skills that align with our culture and values at Admiral. It shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point. Avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Admiral Group plc
✨Know Your Admiral Story
Before your interview, think about why you want to work at Admiral and what makes their culture special to you. Be ready to share your own story and how it aligns with the company’s values. This personal touch can really resonate with the interviewers.
✨Showcase Your Customer Skills
As a Customer Advisor, you'll need to demonstrate excellent communication and problem-solving skills. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will show that you’re ready for the role.
✨Research the Operations Department
Take some time to understand the different teams within the Operations Department at Admiral. Knowing about New Business, Customer Loyalty, and Customer Value will help you answer questions more effectively and show your genuine interest in the position.
✨Be Yourself
Admiral values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your passions and interests, and remember that they want to see the real you. This will help you connect better with the interviewers.