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- Tasks: Manage diverse household claims, ensuring customer care from start to finish.
- Company: Join Admiral, a multi-award-winning company prioritising your career and development.
- Benefits: Enjoy 33 days holiday, free shares, and a supportive work-life balance.
- Why this job: Be part of a diverse culture where you can grow and make a difference.
- Qualifications: 2 years of claims handling experience; insurance qualifications are a plus.
- Other info: Comprehensive training and ongoing development opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work for a multi-award-winning business, where we prioritize your career and development? If so, we have a fantastic opportunity for you to join our Complex Property Claims department at Admiral! We’re seeking individuals with claims handling experience to support our customers during their times of need. You will manage a diverse portfolio of claims, including water damage, fire, theft, subsidence, and storm cases, valued between £50,000 and £100,000. Your responsibility will be to ensure our customers are well cared for from the initial claim to settlement.
While relevant claims experience is important, we also invest in our employees’ ongoing professional and technical development. Successful candidates will attend comprehensive onboarding training and have access to ongoing development opportunities, including externally accredited courses from the Chartered Insurance Institute and British Damage Management Association.
Requirements:
- Any Insurance qualification is advantageous.
- At least 2 years of household insurance or claims handling experience.
- A positive attitude and the ability to maintain standards and discipline according to Company Procedures.
- Effective time management and organizational skills.
- Strong written and verbal communication skills.
- Attention to detail and accuracy.
- Team player attitude.
About Admiral:
We pride ourselves on being a diverse and inclusive business. Our culture is one where you can Be You, and show up as you are. We are committed to fostering a people-first environment where everyone is accepted, supported, and empowered to excel. You can grow and progress at a pace that suits you, make a difference for our customers and colleagues, and share in our future. All colleagues are eligible for up to £3,600 of free shares annually after one year of service.
We offer 33 days of holiday (including bank holidays) upon joining, increasing to a maximum of 38 days with tenure. Additionally, you can buy or sell up to five extra days of annual leave.
Our commitment to a people-first culture has earned us recognition as a Great Place to Work for Women, Wellbeing, and overall over 25 years. We are dedicated to ensuring that progression is accessible to all, regardless of race, gender, age, sexuality, or other protected characteristics. Our benefits promote a healthy work-life balance.
Complex Household Claims Handler employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Household Claims Handler
✨Tip Number 1
Familiarise yourself with the types of claims you'll be handling, such as water damage and fire claims. Understanding the nuances of these cases will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous claims handling experiences in detail. Be ready to share specific examples of how you've managed complex cases and supported customers effectively.
✨Tip Number 4
Showcase your commitment to ongoing professional development. Mention any relevant courses or certifications you’ve completed, as this aligns with Admiral's focus on employee growth.
We think you need these skills to ace Complex Household Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant claims handling experience, especially in household insurance. Use specific examples to demonstrate your skills in managing complex claims and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Admiral's values and culture. Emphasise your positive attitude, team player mentality, and commitment to customer care, linking these traits to your previous experiences.
Highlight Relevant Qualifications: If you have any insurance qualifications, be sure to mention them prominently in your application. This will show that you are serious about your professional development and align with the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your strong communication skills and attention to detail, which are crucial for this role.
How to prepare for a job interview at Admiral Group plc
✨Showcase Your Claims Experience
Make sure to highlight your previous claims handling experience during the interview. Discuss specific cases you've managed, especially those involving complex issues like water damage or theft, as this will demonstrate your capability to handle the diverse portfolio expected in this role.
✨Emphasise Communication Skills
Strong written and verbal communication skills are crucial for a Complex Household Claims Handler. Prepare examples of how you've effectively communicated with customers and colleagues in past roles, particularly in challenging situations, to showcase your ability to maintain a positive customer experience.
✨Demonstrate Attention to Detail
Given the nature of the claims you'll be handling, attention to detail is key. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing methods you use to double-check information or manage documentation effectively.
✨Express Your Team Player Attitude
Admiral values a collaborative environment, so it's important to convey your ability to work well within a team. Share experiences where you've successfully collaborated with others to achieve a common goal, highlighting your adaptability and supportiveness.
