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For Companies At a Glance
- Tasks: Manage high-value motor claims with precision and empathy, guiding customers through tough times.
- Company: Admiral Insurance, a leader in the insurance industry focused on customer outcomes.
- Benefits: Full-time role with opportunities for professional growth and development in a supportive environment.
- Other info: Join a small, dynamic team with a commitment to training and self-development.
- Why this job: Make a real impact by handling complex claims and helping customers during challenging situations.
- Qualifications: Experience managing high-value motor claims and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Admiral Insurance is seeking a skilled claims handler to join the Serious & Specialist Injury Teams within the Catastrophic & Serious Injury (CSI) Department. You will manage high-value motor claims with precision and care, handling complex claims and guiding customers through challenging times with professionalism and empathy.
Admiral values training and development and has a culture focused on delivering the best outcomes for customers. The CSI department is small but aims to make a big impact, with opportunities for professional growth and development within a supportive, collaborative environment.
Main Duties
- Assess each claim, considering indemnity, liability and quantum, and ensure investigation is conducted promptly with regard to the economics of the case.
- Effectively and proactively manage your caseload to enable timely settlement of claims.
- Demonstrate strong ownership of claims and commit to achieving the best results for Admiral.
- Understand and apply the reserve philosophy consistently; ensure the reserve on the file is considered throughout the life of the case.
- Refer claims to the relevant manager with appropriate proposals and action plans within expected time frames.
- Establish strong working relationships with suppliers and the legal panel where appropriate.
- Stay familiar with legal and industry updates affecting complex claims handling practices.
- Attend and participate in training sessions and the training programme as a whole.
- Commit to self-development outside of formal training.
- Attend out-of-hours appointments when necessary to gain full understanding of a claim and facilitate economical settlement.
- Be a positive presence on the team and in the wider department.
Essential Skills, Qualifications and Experience
- Experience managing a portfolio of motor claims valued in excess of £100,000 independently, with exposure to claims valued up to £500k+
- Strong indemnity and liability knowledge
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Detail-oriented and resilient with the ability to multi-task in a fast-paced environment
- Passion for a career handling high-value motor claims and commitment to ongoing professional development
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Financial Services
- IT Services and IT Consulting
- Insurance
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Complex and Serious Injury Technician employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex and Serious Injury Technician
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work with complex claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of indemnity and liability. Be ready to discuss how you’ve managed high-value claims in the past. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re perfect for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and gives you a better chance of landing that dream job with Admiral.
We think you need these skills to ace Complex and Serious Injury Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with high-value motor claims and any relevant qualifications to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about handling complex claims. Share specific examples of how you've managed similar cases in the past, demonstrating your empathy and professionalism.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep it professional while still letting your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you'll have access to all the latest updates about the position and our company culture.
How to prepare for a job interview at Admiral Group plc
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of high-value motor claims, especially those valued over £100,000. Be ready to discuss specific cases you've handled, focusing on your approach to indemnity and liability. This will show that you understand the complexities of the role and can manage claims with precision.
✨Showcase Your Organisational Skills
Admiral values strong organisational and time management skills. Prepare examples of how you've effectively managed a caseload in the past, ensuring timely settlements. Highlight any tools or methods you use to stay organised, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Your Communication Skills
Excellent written and verbal communication is key for this role. Practice articulating your thoughts clearly and concisely. Consider preparing a brief presentation on a complex claim you've managed, showcasing how you communicated with customers and stakeholders throughout the process.
✨Demonstrate Your Commitment to Development
Admiral places a strong emphasis on training and self-development. Be prepared to discuss any relevant training you've undertaken and how it has helped you in your career. Show enthusiasm for ongoing professional development and be ready to ask about the training opportunities available within the CSI department.