Claims Handler (Part Time)

Claims Handler (Part Time)

Swansea Part-Time 24000 - 36000 £ / year (est.) No home office possible
A

At a Glance

  • Tasks: Handle customer claims and queries over the phone, ensuring a smooth process.
  • Company: Join the UK's largest car insurance provider, recognised as a top employer.
  • Benefits: Enjoy 33 days holiday, flexible leave options, and potential for free shares.
  • Why this job: Be part of a supportive team culture that values diversity and personal growth.
  • Qualifications: No specific experience required; just bring a positive attitude and good communication skills.
  • Other info: Part-time role with weekend shifts; full training provided in Swansea.

The predicted salary is between 24000 - 36000 £ per year.

We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff. Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers' needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims, always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then Household Claims can provide that opportunity.

The shifts for this role will be every weekend Saturday and Sunday between the hours of 8:30 - 5:30. Please note that for this position, you will be required to commit to a full-time, four-week training program, which will take place in our Swansea office from Monday to Friday.

About The Role

We are looking for part time handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries over the phone, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

Main Duties And Responsibilities

  • Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions.
  • Accurately checking all details of a claim after every call.
  • Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
  • Ensuring underwriter requirements are checked in respect of the submission of household claims.
  • Undertaking special projects, as required.
  • Meeting and exceeding departmental quality targets.
  • Ensuring we are treating customers fairly and always acting in a professional manner. Handlers will be responsible for ensuring that customer information is always safeguarded and we must follow the Data Protection Act.
  • Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller.

Behavioural Skills

  • A positive attitude to work and maintain general office standards.
  • Discipline in accordance with company procedures.
  • Effective time management and organisational skills.
  • Good written and verbal communication skills.
  • Attention to detail and accuracy.
  • A team player attitude.

Additional Information

The start date for this position will be the 4th August. If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call. The next step will be attending a group Meet and Greet in the Swansea office on the 7th or 8th July.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Claims Handler (Part Time) employer: Admiral Group plc

As the largest car insurance provider in the UK, we pride ourselves on our inclusive and supportive work culture, where every employee is valued and empowered to excel. Our part-time Claims Handler role offers flexible weekend shifts, comprehensive training, and ample opportunities for career advancement within a growing department. With generous benefits including 33 days of holiday, share options, and a commitment to employee wellbeing, Admiral is an exceptional place to build a meaningful and rewarding career.
A

Contact Detail:

Admiral Group plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Claims Handler (Part Time)

✨Tip Number 1

Familiarise yourself with the insurance claims process, especially in household claims. Understanding the common types of claims and the typical questions customers might have will help you stand out during the interview.

✨Tip Number 2

Demonstrate your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires a positive attitude and effective communication, so showcasing your experience in these areas will be beneficial.

✨Tip Number 3

Research StudySmarter and our values, particularly our commitment to diversity and inclusion. Being able to articulate how you align with our culture can make a strong impression during the screening interview.

✨Tip Number 4

Prepare for the group Meet and Greet by thinking about how you can contribute to a positive work culture. Be ready to engage with potential colleagues and show that you're a team player who values collaboration.

We think you need these skills to ace Claims Handler (Part Time)

Customer Service Skills
Effective Communication Skills
Attention to Detail
Time Management
Organisational Skills
Negotiation Skills
Problem-Solving Skills
Ability to Work Under Pressure
Team Player Attitude
Data Protection Awareness
Document Validation Skills
Adaptability
Technical Aptitude for Claims Processing
Empathy and Understanding

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use keywords from the job description, such as 'customer-centric', 'claims', and 'communication skills' to demonstrate your fit for the role.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work in the Household Claims department and how your skills align with their values of treating customers fairly.

Showcase Your Skills: Emphasise your attention to detail, time management, and organisational skills in your application. Provide examples of how you've successfully managed tasks under pressure or dealt with customer queries effectively.

Prepare for the Screening Interview: Once you submit your application, prepare for the screening interview by reviewing common interview questions related to claims handling and customer service. Be ready to discuss your previous experiences and how they relate to the role.

How to prepare for a job interview at Admiral Group plc

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Claims Handler. Familiarise yourself with the types of claims you will be handling and the importance of customer service in this role.

✨Showcase Your Communication Skills

As a Claims Handler, you'll be dealing with customers over the phone. Practice clear and concise communication, and be prepared to demonstrate your ability to handle difficult conversations with empathy and professionalism.

✨Highlight Your Attention to Detail

The role requires accurate checking of claim details and documentation. Be ready to discuss examples from your past experiences where your attention to detail made a difference in your work.

✨Prepare for Teamwork Questions

Since the position involves working closely with colleagues and third-party suppliers, think of examples that showcase your ability to work as part of a team. Be prepared to discuss how you contribute to a positive work culture.

Claims Handler (Part Time)
Admiral Group plc
A
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>