Claims Handler (Household)

Claims Handler (Household)

Cardiff Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Triage team to handle household claims and support customers through their journey.
  • Company: Admiral is a multi-award winning company focused on career development and employee wellbeing.
  • Benefits: Enjoy 33 days holiday, flexible leave options, and a supportive work-life balance.
  • Why this job: Make a real difference for customers while developing your skills in a friendly environment.
  • Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
  • Other info: Start date is 15th September; group Meet and Greet on 31st July.

The predicted salary is between 28800 - 43200 £ per year.

Do you want to work for a multi-award winning business, where we put your career and development first?If this sounds like you, we have a fantastic opportunity for you to join our Household Claims department here at Admiral!

Household Claims are recruiting for Claims Handler’s to join our Triage team within the Wet Peril area. This is an exciting opportunity to join a team within the Admiral business, looking to make a difference for our customers.

About the role:

In our Triage team, you will be dealing with first notification of losses and initial conversations on escape of water claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim and ensuring that the claim is routed correctly for future handling.

You will be supporting our customers who have suffered damage to their home. Telephone contact with our customers is an important aspect of the role. You will be discussing and registering the initial claim, answering any questions that the customer may have, providing advice on the various aspects of the case whilst listening to customer evidence the damage that their home has sustained.

You will be expected to understand the damage and then route the claim accordingly to the correct team. This will be done via usage of tools provided but will require a great conversation with the customer to get to the correct outcome. You will be required to provide advice on the damage, the cause and the desired outcome to which the customer is entitled in conjunction with their policy terms and conditions.

Main Duties, Responsibilities & Experience:

Whilst relevant Household Claims experience is desirable, it is not essential and full relevant training will be provided to all successful applicants.

  • Experience with working within a customer service environment along with exposure to telephone work both inbound and outbound. A great telephone manner is essential
  • You must have a genuine willingness to learn new skills and approaches to tasks
  • Numeracy, literacy and IT skills are vital, and you will need to be a great communicator
  • Whilst you will be supported in your role, you will need to be able to manage your time effectively, ensuring adherence with service level agreements and deadlines
  • Being able to prioritise your work in what can be a busy environment will be essential
  • A large part of the role is solving problems and so the ability to weigh up various approaches and then action the appropriate solution will be essential
  • An eagerness to “get stuck in”, whilst you maintain strong attention to detail will serve you well
  • You should be as enthusiastic about delivering great service as we are. The desire to perform to the best of your abilities will be indispensable when you join the team here at Household Claims
  • Proactively review policy terms and conditions to understand what is covered
  • Consider outcomes and taking a pragmatic approach to routing claims
  • Have good negotiation skills and the ability to make decisions
  • Be innovative and creative to think outside the box to overcome challenges faced in Escape of Water claims
  • Be a strong team player and have the ethos and willingness to engage
  • Come with a positive attitude and willingness to learn
  • Have good initiative and the ability to meet deadlines

Additional Information

The start date for this position is the 15th September.

If successful after application stage, you will be invited to attend a screening interview with amember of the recruitment team. This will be completed viatelephone call.

The next step will be attending a group Meet and Greet in ourCardiffoffice on the 31st July.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it\’s one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefitshere.

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Claims Handler (Household) employer: Admiral Group plc

At Admiral, we pride ourselves on being a multi-award winning employer that prioritises your career development and well-being. Our people-centric culture fosters an inclusive environment where you can thrive, supported by comprehensive training and a commitment to work-life balance, including generous holiday allowances and flexible options. Join us in Cardiff as a Claims Handler and be part of a team dedicated to making a positive impact for our customers while enjoying numerous growth opportunities.
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Contact Detail:

Admiral Group plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Claims Handler (Household)

✨Tip Number 1

Familiarise yourself with common household claims, especially those related to escape of water. Understanding the typical issues and solutions will help you engage confidently with customers during your calls.

✨Tip Number 2

Practice your telephone communication skills. Since a significant part of the role involves speaking with customers, ensure you can convey empathy and clarity while discussing sensitive topics like home damage.

✨Tip Number 3

Brush up on your numeracy and IT skills. Being comfortable with data entry and using various tools will be crucial in efficiently managing claims and providing accurate information to customers.

✨Tip Number 4

Show your enthusiasm for learning and problem-solving. During interviews, highlight any past experiences where you've successfully navigated challenges or learned new skills quickly, as this aligns with the role's requirements.

We think you need these skills to ace Claims Handler (Household)

Excellent Telephone Manner
Customer Service Skills
Numeracy and Literacy Skills
IT Proficiency
Effective Communication Skills
Time Management
Problem-Solving Skills
Attention to Detail
Negotiation Skills
Decision-Making Ability
Teamwork and Collaboration
Adaptability
Initiative
Ability to Meet Deadlines
Understanding of Insurance Policy Terms

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved telephone communication. Emphasise skills like problem-solving, attention to detail, and your ability to manage time effectively.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Claims Handler role at Admiral. Mention your willingness to learn and adapt, and provide examples of how you've successfully handled customer interactions in the past.

Showcase Relevant Skills: Highlight your numeracy, literacy, and IT skills in your application. Provide specific examples of how you've used these skills in previous roles, especially in a busy environment where prioritisation was key.

Prepare for the Interview: If invited for an interview, be ready to discuss your approach to handling customer claims and your understanding of policy terms. Think about how you would handle common scenarios related to escape of water claims and be prepared to demonstrate your negotiation skills.

How to prepare for a job interview at Admiral Group plc

✨Show Your Customer Service Skills

Since the role involves a lot of telephone contact with customers, it's crucial to demonstrate your customer service experience. Be prepared to share examples of how you've effectively handled customer queries or complaints in the past.

✨Understand the Claims Process

Familiarise yourself with the basics of household claims, especially regarding escape of water claims. This will help you engage in informed discussions during the interview and show your genuine interest in the role.

✨Demonstrate Problem-Solving Abilities

The role requires strong problem-solving skills. Think of specific instances where you've had to weigh up different approaches to resolve an issue and be ready to discuss these examples.

✨Exhibit a Willingness to Learn

Admiral values employees who are eager to learn and grow. Highlight your enthusiasm for acquiring new skills and adapting to new challenges, as this aligns perfectly with the company's ethos.

Claims Handler (Household)
Admiral Group plc
A
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