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- Tasks: Manage customer claims, ensuring a smooth process and positive outcomes.
- Company: Join Admiral, a top-rated workplace with a supportive culture.
- Benefits: Flexible hours, great work-life balance, and comprehensive training provided.
- Other info: Work 2 days a week in Cardiff with opportunities for advancement.
- Why this job: Kickstart your career in a growing department with real impact on customers' lives.
- Qualifications: Positive attitude, good communication skills, and a team player mindset.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a genuine desire to develop, deliver quality customer service and build a career in a fast paced, innovative, and supportive department? If so, a career with Household Claims could be for you! Experience, whilst desirable, is not essential as full training will be provided when you join us and throughout your career.
Household Claims are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our Wet Peril team. There are two areas in the department and both service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then Household Claims can provide that opportunity.
About the role
We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers\’ new or existing claim enquiries over the phone, ensuring we are working to strict deadlines and targets, and creating a positive work culture. Main duties and responsibilities
- Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and always acting in a professional manner. Handlers will be responsible for ensuring that customer information is safeguarded at all times, and we must follow the Data Protection Act
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
Skills Required
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- Be flexible to varying working hours including working evenings and weekends
Location
The successful candidate would be required to work 2 days a week at our head office in Cardiff, Ty Admiral.
Admiral, Where You Can Be You
At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.
We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
Benefits and Work-Life Balance
As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it\’s one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.
Start date – 17th November 2025
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Case Management Handler employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Handler
✨Tip Number 1
Get to know the company! Research Admiral and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer queries and responses.
✨Tip Number 3
Show your enthusiasm! During interviews or calls, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Case Management Handler
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about the opportunity to join our Household Claims team and help our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience, even if it’s not directly in claims handling, and show us how you can contribute to our positive work culture.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Admiral Group plc
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Case Management Handler. Familiarise yourself with the types of claims you'll be dealing with and the importance of customer service in this role. This will help you answer questions confidently and show your genuine interest.
✨Showcase Your Customer Service Skills
Since this role is all about delivering quality customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your customer-centric attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage claims effectively. Practice answering questions like how you would handle a frustrated customer or how you would ensure accuracy when checking claim details. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about the training process, opportunities for advancement, or what a typical day looks like in the Household Claims department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.