At a Glance
- Tasks: Support and administer Microsoft 365 services, ensuring smooth operations and service improvements.
- Company: Join Admiral Group Plc, a recognised Great Place to Work with a people-first culture.
- Benefits: Enjoy 33 days holiday, flexible leave options, and a strong work-life balance.
- Other info: Hybrid role with opportunities for career growth and a supportive team atmosphere.
- Why this job: Make an impact in a dynamic tech environment while developing your skills in Microsoft 365.
- Qualifications: 3+ years in IT support, with expertise in Microsoft 365 and SharePoint administration.
The predicted salary is between 35000 - 45000 £ per year.
Job Description hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role.
As a Microsoft 365 Engineer, you will have expertise in Microsoft 365 support and administration, have an aptitude for service improvement, identifying issues and supporting projects relying on the technologies you support.
Our core technology stack includes Microsoft 365, Exchange Online, Microsoft Teams, Share Point, One Drive, Viva, Copilot and Fabric.
This team manages services for the entirety of the workforce, promoting the tools we manage and providing support across the business.
The team support our services on a 24/7 basis so there could be an on-call requirement as part of the role.
Managing and administering Microsoft 365 systems and services in collaboration with supporting teams.
Identification and resolution of performance anomalies, system defects and stability issues.
Provide peer support and knowledge transfer to colleagues within other teams and functions in IT.
Validate projects during transition to BAU, ensuring appropriate management and support is in place.
Work with the change management team on proposed changes, assessing risk and impact to services.
Liaising with other departments within the business to ensure IT needs are met to their expectation.
A minimum of 3 years' experience within an IT support or managed services function.
Experience with M365 administration and troubleshooting - Teams, Share Point, Copilot, One Drive, Fabric and Viva.
Strong understanding of Share Point site configuration and site permission management.
Experience in managing Teams and its various functions, including Channels, groups, apps, policies and webinars.
Knowledge of Hybrid environment configurations and syncing (AD and Exchange)Active Directory administration including groups, DNS and Group Policy.
Using Gen AI and Automation to reduce admin waste.
Understand of virtual desktop environments.
Exposure to monitoring and alerting systems.
Experience with ITSM systems and ITIL principles.
IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE, etc.
This is a hybrid role, with an expectation to attend the Ty Admiral Cardiff office once per month for local employees, and once per quarter for colleagues over 50 miles from our office.
It's a place where you can Be You, and show up as you are.
We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays).
You also have the option to buy or sell up to an additional five days of annual leave.
In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years!
Our fantastic benefits make sure our colleagues have a great work-life balance; Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. xxuwjjq Please do email us or contact us on This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Microsoft SharePoint in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Admiral Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Admiral Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Admiral Group plc!
✨Direct Apply to Admiral Group plc
Let's not forget to apply directly through the Admiral Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer - Microsoft SharePoint in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Admiral Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Admiral Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Admiral Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
