Strategic Relationship Executive in Cardiff

This role will include travel to various Admiral Group sites, supplier offices and other locations as required, around the UK including Cardiff and Peterborough.

Join our Pet Claims team as a Strategic Relationship Executive and play a key role in shaping how we work with our suppliers to deliver a truly best‑in‑class experience for our customers and their pets. You’ll be part of a fast‑paced, forward‑thinking team at an exciting time of growth and innovation for our Pet business.

This opportunity is ideal for someone ambitious, energetic and keen to build a long‑term career within Claims and the wider insurance sector. You’ll enjoy working with a wide range of stakeholders, building and strengthening relationships, and contributing ideas that help us continuously improve. If you’re adaptable, proactive and confident in getting up to speed quickly, you’ll thrive in this role and be supported to develop your skills within a collaborative and high‑performing team.

Main Duties

• Manage the day-to-day communication, engagement, and interaction with existing suppliers.
• Maintain and report key supplier metrics, ensuring adherence to and alignment with contractual requirements and agreed service level standards.
• Drive the development and optimisation of existing supplier relationships to deliver increased indemnity savings, foster innovation, and enhance customer journey efficiency.
• Assist with a range of supplier activities, including, monthly quality assurance, ensuring prompt resolution of feedback, complaints, and inquiries.
• Support the planning and facilitation of the annual audit for each supplier, to ensure compliance with business and regulatory requirements.
• Investigate and identify potential new suppliers to strengthen our propositions and enhance the quality of service delivered to customers.
• Provide input into the strategic development and market benchmarking of our product offerings and customer experience.
• Support commercial and market tender processes, including contract negotiations with both existing and prospective suppliers.
• Increase brand visibility and awareness via industry-leading events.
• Provide administrative support to the internal Claims Management team.
• Ensure accurate record-keeping and timely delivery of regulatory objectives.
• Responsibilities include meeting governance, tracking and delivering actions, and maintaining documentation and records.
• Undertake additional ad-hoc tasks as required to support team objectives and operational efficiency.

Essential Key skills, Qualifications and Experience required.

• Experience within a Financial Services environment.
• Pet and veterinary industry-related knowledge and experience.
• Previous supplier / relationship management experience, with keen focus on SLAs.
• Experience of working effectively and efficiently within a busy, evolving, fast-paced and customer-focused department.
• The ability to communicate confidently and effectively with suppliers and internal stakeholders.
• Innovative and strategic thinker.
• Self-starter with the ability to work with a high level of autonomy.
• Excellent organisational skills and the willingness to develop analytical skills.
• Ability to work productively and effectively both independently, and also as part of a team.
• A proactive approach in identifying needs and engaging relevant stakeholders in a timely and appropriate manner.
• Strong attention to detail with the ability to produce high‑quality packs and presentations.
• Ability to collaborate effectively across teams and departments.
• Awareness of current industry topics of interest to the business

Desireable Key skills, Qualifications and Experience

• Familiarity of RFP / tender activity, supplier selection, and onboarding.
• Ability to present reports, ideas and pitches to a range of stakeholders of varying seniority, both internally and externally.
• Experience of quality monitoring and effective administrative practices.
• Experience of representing the business at industry events.
• Data analysis skills and experience.

Please note – we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people‑first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work‑life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long‑term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Allison.martina22@admiralgroup.co.uk,contact us on 07789 816806.This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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