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For Companies At a Glance
- Tasks: Lead the Voice of the Customer strategy and oversee a dynamic team.
- Company: A top financial services firm in the UK with a customer-centric focus.
- Benefits: Enjoy up to 38 days of leave, share options, and excellent perks.
- Why this job: Make a real impact by advocating for customers and shaping their experience.
- Qualifications: Proven VoC leadership experience and strong stakeholder management skills.
- Other info: Join a supportive environment that values customer advocacy and growth.
The predicted salary is between 48000 - 72000 £ per year.
A leading financial services firm in the UK is seeking a strategic Voice of the Customer (VoC) Senior Manager to lead their customer experience programme. The role involves overseeing a team, shaping the VoC strategy, advocating for customer-centric culture, and driving insights delivery.
Candidates should have significant experience in VoC leadership, strong stakeholder management skills, and a passion for customer advocacy.
Join a company with excellent benefits, including up to 38 days of leave and share options.
Senior VoC & CX Strategy Leader in Cardiff employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior VoC & CX Strategy Leader in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company's VoC initiatives. We should be ready to discuss how we can enhance their customer experience programme with our own insights and strategies.
✨Tip Number 3
Showcase our passion for customer advocacy during interviews. We can share specific examples of how we've driven customer-centric changes in previous roles to really stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Senior VoC & CX Strategy Leader in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the VoC and CX strategy role. Highlight your relevant experience and skills that align with customer advocacy and stakeholder management. We want to see how you can lead and shape a customer-centric culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your previous roles have prepared you for this position. Be genuine and let your personality come through!
Showcase Your Leadership Skills: Since this role involves overseeing a team, make sure to highlight your leadership experience. Share examples of how you've successfully led teams in the past and driven insights delivery. We love to see how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Admiral Group plc
✨Know Your VoC Inside Out
Make sure you’re well-versed in the latest trends and best practices in Voice of the Customer strategies. Brush up on case studies or examples where you've successfully implemented VoC initiatives, as this will show your depth of knowledge and passion for customer advocacy.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams and managing stakeholders. Think of specific instances where you’ve driven change or improved customer experience through effective leadership. This will demonstrate your capability to oversee a team and shape the VoC strategy.
✨Emphasise Customer-Centric Culture
Be ready to talk about how you’ve fostered a customer-centric culture in previous roles. Share examples of how you’ve advocated for customers within an organisation and the impact it had on overall customer satisfaction and business outcomes.
✨Prepare Insightful Questions
Have a list of thoughtful questions ready to ask during the interview. Inquire about the company’s current VoC initiatives, challenges they face, and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
