At a Glance
- Tasks: Lead innovative service design initiatives across various sectors, focusing on customer needs and technology.
- Company: Admiral Group Plc, a forward-thinking company dedicated to customer-centric solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team committed to innovation and excellence.
- Why this job: Shape the future of service delivery with AI and make a real difference in customer experiences.
- Qualifications: Experience in service design and a passion for human-centred approaches.
The predicted salary is between 60000 - 80000 £ per year.
Admiral Group Plc is seeking a Service Designer to lead end‑to‑end service design initiatives across Claims, Product, Technology, Data and Operations. You will translate customer needs into actionable strategies, balancing customer needs with operational realities and emerging technologies.
You will guide teams through workshops, develop human‑centered service concepts, and contribute to AI‑enabled service delivery while maintaining a strong customer promise across journeys.
We think you need these skills to ace Senior Service Designer: AI-Driven, Cross-Channel Innovator in Cardiff
Service Design
End-to-End Service Design
Customer Needs Analysis
Workshop Facilitation
Human-Centered Design
AI-Enabled Service Delivery
Cross-Channel Strategy
