Resilience & Readiness Manager in Cardiff

The Resilience & Readiness Manager is a manager‑level role within the Risk & Resilience function, accountable for leading and embedding a consistent, enterprise‑wide approach to Resilience, business continuity, crisis management and resilience testing. The role provides framework ownership, oversight, governance and subject matter leadership, ensuring that resilience capabilities across the organisation are well‑designed, consistently applied and effectively governed. It operates in a non‑operational capacity, setting standards, providing expert guidance and assurance, and enabling first‑line teams to manage their own resilience responsibilities confidently and consistently. Working closely with Technology, Cyber, Operations, Facilities and other business areas, as well as with second‑line risk and assurance functions, the role ensures resilience activities are aligned to enterprise risk frameworks, group standards and regulatory expectations. The Resilience & Readiness Manager plays a key role in strengthening organisational preparedness and driving continuous improvement in resilience maturity across the business.

Responsibilities

• Establish and lead the Resilience & Readiness team.
• Own, maintain and continuously improve the enterprise‑wide frameworks supporting RR.
• Ensure frameworks remain aligned to FCA/PRA Operational Resilience expectations, ISO22301 principles, internal and group policies, and industry best practice.
• Champion the use of shared risk and control frameworks, collaborating with the Risk, Controls Assurance, Regulatory Resilience, and TPRM functions to ensure consistent processes, methodologies, reporting and governance.

Embedding Resilience

• Lead the embedding of resilience practices, behaviours and disciplines across Value Streams and business functions.
• Provide expert SME support and advisory services to Value Streams as they assess, maintain and improve their own resilience posture.
• Embed the Fusion across the enterprise to enable proactive monitoring and management of resilience within Value Streams.
• Provide clear, concise reporting into executive forums, risk committees to report on Resilience posture.
• Promote a mature forward‑looking resilience culture of preparedness, continuous learning and operational safety across the organisation.
• Deliver training, awareness and exercising programmes to uplift resilience capability.
• Build strong partnerships with the Value Streams, Facilities, BC teams, DR leads, Technology Operations, Cyber Security, Procurement, Operations, Group functions and other second line teams.

Frameworks

• Own and maintain the Incident, Crisis and Business Continuity Management frameworks, ensuring policies, standards, playbooks, tools and processes remain fit for purpose, aligned to Group standards, good practice and regulatory expectations.
• Facilitate (but do not lead) incident and crisis governance, ensuring appropriate forums, documentation, controls and reporting are in place during major incidents and crises.
• Oversee the quality, completeness and consistency of BIAs, business continuity plans and recovery documentation & testing across the enterprise, without owning day‑to‑day plan execution.
• Ensure governance, controls, monitoring and assurance activities are embedded consistently across the organisation and meet FCA/PRA and Group requirements.

Resilience Testing & Scenario Oversight

• Lead the design and execution of enterprise resilience testing, including severe but plausible scenarios covering Important Business Services (IBS) and end‑to‑end dependencies across technology, people, process, facilities and third parties.
• Work closely with TPRM to align testing practices and scenarios and to ensure supplier resilience, exit plans and testing are integrated into the firm's resilience posture.
• Provide oversight, support and quality assurance of tests executed by operational teams, offering challenge on scenario design, assumptions, severity and outcomes ensuring the quality, consistency and effectiveness.
• Ensure outcomes from scenario testing feed into risk assessments, impact tolerance reviews and remediation plans, driving continuous improvement in resilience capability.
• Strengthen organisational readiness, designing and facilitating scenario exercises and ensuring vulnerabilities, dependencies and single points of failure are understood and addressed.
• Ensure testing results inform Group‑level reporting and governance, including clear visibility of risks, vulnerabilities and remediation progress.

Qualifications

• Deep experience in resilience disciplines such as incident management, crisis management, business continuity, operational resilience, or resilience testing.
• Strong understanding of FCA/PRA Operational Resilience requirements.
• Experience defining/leading scenario testing exercises.
• Experience working in UK financial services, preferably general insurance.
• Knowledge of FCA/PRA Operational Resilience requirements/Business Resilience.
• Understanding of risk assessment, root cause analysis, and dependency mapping across people, process, technology, data, and third parties.
• Proven track record in oversight, assurance, governance or framework ownership rather than operational response.
• Excellent analytical and reporting skills, with ability to convert data into clear insights for senior stakeholders.
• Strong interpersonal and influencing skills, able to challenge constructively and drive consistent standards across diverse operational teams.

Desirable Experience

• Experience with relevant tools (e.g., JIRA, ServiceNow, Fusion, BCM platforms).
• Knowledge of ISO22301, SS1/21, SS2/21, PS21/3, and broader resilience standards and group governance frameworks.
• Prior experience leading teams in a resilience, risk or controls environment.
• Exposure to supplier resilience, exit planning and third party risk.

Benefits

• 33 days holiday (including bank holidays) when joining, increasing up to 38 days with tenure.
• Option to buy or sell up to an additional five days of annual leave.
• Up to £3,600 of free shares each year after one year of service.