Motor Recoveries Executive in Cardiff

A vacancy has arisen within Admiral Money for a Motor Recoveries Executive within our growing Recoveries function. The Motor Recoveries Executive plays a key role in supporting the recoveries process by working with motor dealers, customers, and internal teams to resolve post‑sale issues and recover funds. You will be responsible for dealer commission recovery, supporting motor vehicle collections, and providing wider support to unsecured personal loan recoveries, ensuring fair customer outcomes and protecting the business.

About us: Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges and make an impact. We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Key Responsibilities

• Contacting motor dealers to identify, query, negotiate and recover overpaid commission or related payments in line with agreements and internal processes.
• Requesting, reviewing and validating supporting documentation, maintaining accurate case notes and audit trails.
• Working closely with internal teams such as Finance, Operations, Sales and Dealer Support to resolve discrepancies and prevent repeat issues.
• Supporting motor vehicle collections by contacting customers to arrange and confirm vehicle return or collection appointments.
• Liaising with external collection agents, auction and remarketing partners to ensure timely collections.
• Maintaining accurate system updates, tracking progress and proactively resolving issues such as missed appointments or disputes.
• Communicating clearly and sensitively with customers, including those in financial difficulty or vulnerable circumstances.
• Supporting the wider recoveries team with unsecured personal loan recoveries, including administrative tasks relating to insolvencies, debt management plans, litigation and debt collection agencies.
• Maintaining clear, compliant records and contributing to continuous improvement of processes and customer journeys.

About You

• Experience in recoveries or collections, ideally within motor finance, asset finance or unsecured lending.
• Strong communication and negotiation skills, with confidence engaging both customers and motor dealers.
• Highly organised with strong attention to detail and the ability to manage multiple cases.
• Comfortable working in a fast‑paced, evolving environment.
• Able to handle sensitive conversations and deliver fair customer outcomes.
• Confident using Microsoft tools, including Excel and PowerPoint.

Essential Criteria

• Experience in a recoveries or collections environment.
• Ability to communicate effectively with customers and third parties.
• Experience working accurately within process‑driven or regulated environments.
• Good PC skills, including Microsoft Office.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work‑life balance.

As a Disability Confident Leader, for candidates with a disability or long‑term health condition that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know.