Motor Claims Engineer in Cardiff

Claims Engineers are technical experts for claims damage estimate reviews and queries. They investigate and review estimates, customer images, and repair methods in an effective and efficient manner to determine repair safety and cost controls for our customers. The Claims Engineer will be responsible for their own workloads to ensure timely responses to repairers or frontline claims teams, maintaining a high level of repair safety and a good average repair cost.

The Claims Engineer will work across multiple brands, products, and functions dealing with all types of estimates including approved networks, non-approved networks, and retrospective audits of repairs.

Main Responsibilities

• Be a subject matter expert for the claims engineering department.
• Ensure estimates are assessed to determine good outcomes for customers and suppliers.
• Identify all referrals such as unrelated damage or modifications.
• Complete all allocated training to remain up to date with the latest technology, repair methods, and FCA regulations for working within claims.
• Mitigate supplier risks and protect the business from exposure to risk by reporting to management.
• Be a point of reference for the engineering team.
• Work as directed by the Claims Engineering Manager and Senior.
• Ensure efficient and effective management of workloads and daily allocation of work.

Essential Skills Required

• Associate IAEA qualification (or working toward).
• AQP Qualification.
• Authorised to carry out vehicle categorisation (CAT) decisions and assessments.
• Strong knowledge of vehicle repair processes, including repair methods, timescales, costs, and industry best practices.

Desirable

• Evidence of understanding business requirements and delivery.
• Ability to problem solve and use own initiative.
• Strong verbal communication and organisational skills.
• Maintain up to date knowledge of repair techniques, tools, methods, and materials used in modern-day repair organisations.
• Ability to work to tight deadlines and prioritise workload effectively.
• Demonstrate a flexible approach to teamwork.

We’ve always believed that doing right by people, customers, and colleagues is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to ensuring your progression is not slowed or halted by barriers related to race, gender, age, sexuality, or any of the protected characteristics.

We’re looking for people who love a challenge and want to grow and progress at a pace and direction that suits them, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can be you.

Recruitment & Selection Process

Following an application, all candidates who best meet the criteria will be invited to a final-stage interview. As part of the selection process, shortlisted candidates will be asked to complete a task prior to their interview. During the interview, candidates will discuss their completed task, explain their reasoning, and answer questions from the interview panel.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please email Dacey Cole or contact us on 07909355402. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.