Household Claims Technical Manager in Cardiff

Are you ready to take your career to the next level? Join our dynamic Household Claims Department as a Technical Manager! This pivotal role offers you the chance to leverage your expertise in domestic property insurance claims, while leading innovative solutions and driving exceptional customer outcomes. If you have a passion for building surveying, loss adjusting, and more, alongside a knack for fostering talent and optimising processes, we want to hear from you.

The position of Technical Manager within the Household Claims department requires a substantial level of expertise and experience related to the processing of domestic property insurance claims. This role encompasses, but is not limited to, the following areas:

• Building surveying
• Loss adjusting, including major losses
• Handling domestic property claims involving multiple stakeholders
• Claims related to substructure repairs, such as subsidence or environmental issues
• Drying and restoration
• Management of building contractors, including repair network oversight

Main Duties:

• Providing referral advice and action plans to claims handlers, ensuring all pertinent points are addressed
• Contributing to the development of technical expertise within the department through training, coaching, and other developmental activities for Household Claims team members
• Assisting with the department's complaint handling initiatives
• Engaging in direct, hands-on claims handling when necessary
• Utilising management information and data to evaluate performance, identify opportunities for improvement, and address issues requiring intervention
• Participating in departmental risk management activities
• Traveling for claim and supplier visits as required
• Supporting supplier relationship management and procurement activities by offering specialised expertise or advice
• Assisting with internal and supply chain auditing efforts
• Ensuring compliance with relevant policies and procedures
• Seeking innovative methods to improve processes, reduce costs, manage risk, and enhance performance
• Designing solutions that yield excellent customer outcomes while contributing to favourable loss ratio results
• Maintaining an awareness of commercial market trends in the household sector and related categories

Key Skills, Qualifications, and Experience:

Essential:

• A proven track record in one or more of the areas of expertise outlined above
• Attainment of professional qualifications, such as Dip/Cert CILA/CII or CIOB/RICS
• A thorough understanding of insurance principles, risk management, and claims handling
• Knowledge of regulatory and legislative frameworks
• A background in technical/property claims management (including major loss adjusting, surveying, and claims handling)
• Strong analytical skills
• Experience in training and coaching

Desirable:

• Experience in managing domestic household supply chain relationships
• Familiarity with claims audits
• In-depth knowledge of household supply chain partners in the UK market
• Skills in risk mitigation assessment
• A high level of literacy and numeracy

Admiral: Where You Can We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance.