At a Glance
- Tasks: Create functional designs and lead the deployment of innovative Genesys Cloud solutions.
- Company: Join a forward-thinking tech company focused on collaboration and growth.
- Benefits: Enjoy competitive pay, health perks, remote work options, and opportunities for professional development.
- Other info: Be part of a vibrant team with excellent career advancement opportunities.
- Why this job: Make a real impact by working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience with Genesys Cloud and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 € per year.
The Mid-Level Engineer will produce functional designs from gathered business requirements through to live release. You will be responsible for managing the details of implementation, identifying and enforcing best practices, and ensuring alignment with our standards, as well as making informed, real-time technical decisions.
Responsibilities
- Produce functional design documentation based on gathered business requirements.
- Lead the deployment of Genesys Cloud solutions, including setup, configuration, and customization to meet business functional requirements.
- Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance.
- Assist support teams with incident ownership through to resolution, including participation in an out-of-hours on‑call rota.
- Conduct training sessions for end‑users and create clear documentation for system configurations and processes.
- Provide technical guidance and support to other team members.
- Encourage and lead technical demos, ensuring effective knowledge transfer throughout delivery.
- Actively participate in engineering maturity efforts and promote best practices across teams.
- Contribute to peer reviews and produce supporting documentation where required.
- Apply and advocate DevSecOps practices.
- Actively participate in Agile ceremonies such as Refinement, Sprint Planning, Sprint Review, and Retrospective.
- Communicate effectively with both technical and non‑technical stakeholders.
- Contribute to improving technical excellence and ways of working within Squad, Chapter, and Guild forums.
Qualifications and Experience
- Proven track record with Genesys Cloud architect flow design and build across Voice, Email, and Messaging channels.
- Proficiency in developing APIs for seamless integration of third‑party tools and services.
- Experience with REST APIs and web services.
- Knowledge of IP Telephony, including Genesys Cloud Edge Devices and SIP Trunking.
- Ability to diagnose and resolve complex technical issues, including analysing SIP traces.
- Basic understanding of Terraform and Genesys CX as Code.
- Experience with omnichannel contact centre solutions.
- Knowledge of AI and automation capabilities within Genesys Cloud.
- Experience integrating Genesys with a range of third‑party systems.
- Understanding of cloud infrastructure and security best practices.
Behavioural Experience
- Ability to assess functional requirements and challenge them where appropriate, using active listening and evidence‑based reasoning.
- Strong communication and influencing skills, with confidence in presenting ideas to peers, seniors and management.
- Ability to work collaboratively and creatively, actively sharing knowledge and ideas within the team.
- Understanding of Agile Scrum methodology and practices.
- Strong prioritisation and time‑management skills to ensure deadlines are met.
- Commitment to continuous improvement and willingness to drive ideas forward.
- Ability to produce clear and high‑quality documentation when required.
Required Certifications
- Genesys Cloud Professional Certification (GCP).
- At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect, Quality Management, Workforce Engagement, AI and Bots.
Engineer in Cardiff employer: Admiral Group plc
As a Mid-Level Engineer at our company, you will thrive in a dynamic and collaborative work environment that prioritises innovation and technical excellence. We offer comprehensive training and development opportunities to enhance your skills, alongside a supportive culture that encourages knowledge sharing and continuous improvement. Located in a vibrant area, our workplace fosters a strong sense of community, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to Genesys Cloud solutions. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would approach real-time technical decisions or troubleshoot issues. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your experience with Genesys Cloud and any relevant projects you've worked on. We want to see how your skills align with what we're looking for, so don't hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your past experiences and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application:Make sure to customise your application for this specific role. Refer to the job description and use similar language to demonstrate that you understand what we’re after. This shows us that you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Admiral Group plc
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your knowledge of Genesys Cloud, especially around architect flow design and build across various channels. Be ready to discuss specific projects where you've implemented these solutions, as well as any challenges you faced and how you overcame them.
✨Showcase Your Technical Troubleshooting Skills
Prepare to share examples of complex technical issues you've diagnosed and resolved, particularly with SIP traces or API integrations. Highlight your problem-solving process and how you communicated these solutions to both technical and non-technical stakeholders.
✨Demonstrate Agile Methodology Experience
Familiarise yourself with Agile practices, especially if you've participated in ceremonies like Sprint Planning or Retrospectives. Be ready to discuss how you've contributed to team improvements and how you prioritise tasks to meet deadlines.
✨Prepare for Knowledge Sharing
Think about instances where you've conducted training sessions or led technical demos. Be prepared to explain how you ensure effective knowledge transfer and support your team members, as this will show your collaborative spirit and commitment to continuous improvement.
