At a Glance
- Tasks: Deliver exceptional customer service and guide customers through their journey with care.
- Company: Join a dynamic team at Admiral, known for its commitment to customer satisfaction.
- Benefits: Starting salary of £26,300 plus monthly incentives and automatic shareholder status after 12 months.
- Other info: Enjoy hybrid working after training and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer-centric mindset, strong communication skills, and a proactive approach.
The predicted salary is between 28000 - 32000 £ per year.
Join our New Business team where your dedication to customer service and commitment to positive outcomes can shine.
We're looking for individuals who take pride in doing the right thing for our customers, love taking initiative, and consistently strive to deliver industry‑leading service.
Customer Sales Advisor
In this role, you will take inbound calls from customers every day, focusing on delivering exceptional service and ensuring the best possible outcomes for each individual.
Training and tools will be provided to build competence.
- Act as the first point of contact and create a strong, positive first impression.
- Understand each customer’s needs and clearly explain policy information.
- Guide customers through their journey with care and professionalism.
- Display resilience, empathy and a proactive approach in a fast‑paced environment.
- Manage time effectively to balance customer needs and workload.
- Use multiple systems confidently to support the customer journey.
- Desired Qualities
- Customer‑centric mindset – do the right thing for every customer and achieve fair, positive outcomes.
- Outstanding customer service – treat customers fairly, with professionalism, care, and a commitment to high‑quality service.
- Clear and effective communication – strong written and verbal communication.
- Team collaboration – share insights and support improvement with colleagues.
- Self‑motivation – take ownership, show initiative, and drive your work.
- Embrace learning – continually develop with training and feedback.
- Resilience – handle challenging situations and complex queries.
- Active listening – fully understand concerns to achieve the right outcomes.
- Positive attitude – bring energy and enthusiasm to every interaction.
- Pricing Manager – Travel Insurance
Admiral is recruiting a Pricing Manager within the Travel Insurance department.
This key leadership role involves driving pricing strategy and overseeing underwriting risk as the business grows.
- Develop and implement pricing models for travel insurance products.
- Analyse market and competitor data to inform pricing decisions.
- Manage underwriting risk and ensure profitability.
- Lead a cross‑functional team and collaborate with stakeholders.
Compensation and benefits
- Starting salary: £26,300.00
- Monthly incentive up to £1,302.00 after training.
- Hybrid working model with full‑time office presence during initial 6‑month training and probation.
- Automatic shareholder status after 12 months with an annual free share allocation of up to £3,600.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Hybrid + Incentives in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Admiral Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Admiral Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor - Hybrid + Incentives in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Admiral Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Admiral Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Admiral Group plc!
How to prepare for a job interview at Admiral Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
