Customer Advisor in Cardiff

Admiral Business sits within the Admiral Group and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.

As a Customer Care Agent, you’ll be the first point of contact for customers looking for support with their existing policies—whether by phone or email. You’ll handle a range of tasks including responding to enquiries, processing cancellations, taking missed payments, and offering clear guidance to ensure every customer enjoys an exceptional experience. Your contribution will be key to supporting the continued growth and success of Admiral Business.

• Deliver an outstanding level of service to customers throughout their Admiral Business journey, across both phone and email channels.
• Take the time to understand customers’ needs and proactively identify opportunities to enhance their experience—whether through product, process, or service improvements.
• Work collaboratively with teams across the business, including underwriting, sales, and marketing, to provide accurate and timely solutions.
• Bring a positive, motivated attitude to your work each day.
• Build strong rapport with customers and demonstrate a genuine passion for excellent service.
• Communicate with clarity and confidence, both verbally and in writing.
• Maintain solid product knowledge and use it to handle customer enquiries effectively.
• Show strong attention to detail and an eagerness to learn and grow.

• A customer‑centric approach and the ability to communicate clearly, transparently, and effectively across all interaction types.
• The ability to spot issues, understand their root causes, and contribute to continuous improvement.
• Confidence working independently and making sound decisions.
• The ability to work well in a fast‑paced, evolving environment.

• Previous experience in insurance.
• Experience using Salesforce.

We take pride in being a diverse and inclusive business. It’s a place where you can be yourself and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people‑first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work‑life balance.