Counter Fraud Executive (Pet Claims) in Cardiff

As a Counter Fraud Executive at Admiral Pet Insurance, you will play a key role in identifying, investigating, and preventing fraudulent activity, helping to protect the integrity of our claims processes and deliver positive outcomes for our customers. You will support robust operational standards, collaborate across the wider Admiral business, and help safeguard the company's reputation and assets.

We are seeking a motivated and experienced counter fraud professional, with experience in pet insurance or the veterinary sector. You will bring strong subject matter expertise, contribute to fraud prevention strategies, conduct detailed investigations, and work closely with internal teams and external partners to mitigate fraud risk.

The role requires excellent communication skills, strong attention to detail, sound judgement, and a solid understanding of industry regulations. You will be proactive, resilient, and adaptable, with a passion for continuous improvement, pet insurance, and animal welfare. As a self-starter and team player, you will take ownership of your work while collaborating effectively to deliver objectives efficiently and consistently.

• Conduct detailed investigations into a variety of pet insurance claims requiring scrutiny or investigation.
• Complete phone interviews with claimants, vets, and other stakeholders to gather evidence and validate claims.
• Engage with internal stakeholders across Pet Claims and the wider business, to share best practice and highlight fraudulent activity.
• Ensure all customers are treated fairly, with claims only repudiated where there is clear and evidenced fraudulent behaviour.
• Maintain high ethical standards and confidentiality throughout the entire investigative process.
• Prepare detailed case reports and maintain accurate records of investigations.
• Consider and complete referrals to external bodies and law enforcement agencies (such as IFB, IFED, etc.).
• Create and deliver relevant training to colleagues.
• Prepare and deliver regular MI reports and supporting update packs or papers, ensuring accuracy, clarity and timely submission.
• Undertake additional ad-hoc tasks as required to support team and business objectives and operational efficiency.

The role would be well suited to someone with both Pet Claims and Counter Fraud experience.

• Established Counter Fraud experience in Pet Insurance with the ability to identify risks, interpret evidence and support robust fraud-related decision-making.
• Experienced and proficient user of fraud detection software and data analysis tools, confident in extracting insights, flagging anomalies, and supporting accurate fraud evaluation.
• Proven ability to design, deliver and evaluate effective training that builds capability, strengthens consistency, and ensures colleagues can confidently apply processes and meet expectations in practice.
• Ability to communicate constructively and confidently and work well with others.
• An inquisitive mindset with the confidence to question, test and learn, using insights to optimise approaches and drive strong outcomes.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Skilled in delivering clear, engaging presentations to diverse internal and external stakeholders, adapting style and approach to suit different levels of seniority.
• Self-motivated, proactive and enthusiastic, able to perform effectively when working independently and when collaborating with others, ensuring strong delivery of both individual and team objectives.
• Ability to manage multiple and complex cases simultaneously, work well under pressure, and maintain high standards in a fast-paced environment.
• Competent and proficient in Microsoft Office applications, with the ability to use them effectively to support day-to-day work.

• A well-rounded mix of Pet Claims, Counter Fraud and veterinary experience, with sound knowledge of relevant industry regulations, governance frameworks and compliance requirements.
• A proactive desire to learn, with the capability to research information thoroughly and adapt quickly to evolving fraud risks.
• Experienced, competent and confident in designing and delivering training to colleagues, providing clear guidance and supporting effective learning.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Allison.martina22@admiralgroup.co.uk, contact us on 07789 816806. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.