Claims Transformation Manager- Pet Claims in Cardiff

It’s an exciting time for Admiral as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022, growing superbly well throughout 2023 and which expanded massively in 2024/25 with the acquisition of the More Than Pet Insurance business. We’re looking for a new Claims Transformation Manager to join our growing Pet and Claims Business and be part of our Claims Leadership community! You’ll be joining a dynamic department, that’s seeking a self-driven, impactful and confident professional to help us to shape and deliver strategic change as we face into a particularly exciting time of growth and innovation.

This role would be perfect for an enthusiastic transformation manager, who has excellent communication skills, and a proven track record of delivering large scale business change in a smooth, positive and compelling manner. You’ll be a solutions-finder, who is resilient and has a keen eye for detail. You’ll be comfortable and confident to engage at all levels, and a range of external partners and suppliers. The successful candidate will be responsible for delivering key strategic change projects as we continuously strive to provide industry-leading products and services for our policyholders. Naturally, this will include ensuring we follow industry best practice and internal group policy in all our dealings, and supporting your Pet Claims team colleagues in an array of activities.

Main Duties

• Creating plans and leading end-to-end business and operational change for the Claims department.
• Collaborating with cross-functional teams (internal and external) to align and deliver agreed changes seamlessly.
• Leading the claims change team and associated prioritisation process, ensuring ongoing awareness and alignment of the strategic roadmap for the wider Pet business and delivering strong governance controls.
• Ensuring relevant processes and procedures are in place to facilitate the effective delivery of relevant business change projects.
• Leading and supporting colleagues and teams to embrace, embed and implement change requirements.
• Participating in product and service reviews, to propose relevant changes.
• Conducting and documenting ‘Lessons Learned’ activities.
• Maintaining an active awareness of industry news, changes and trends and including an established network of industry contacts.

Key Skills, Qualifications and Experience

Essential

• Experience within financial services, in an insurance Claims environment.
• Previous successful delivery of change management at both a tactical and strategic level including E2E identification and delivery of change.
• A skilled communicator - articulate and compelling with the ability to communicate competently at all levels, across a range of internal and external stakeholders.
• The ability to appropriately and effectively raise issues, risks and challenges.
• Highly developed leadership skills and experience of engaging with large teams.
• The ability to work with a high level of autonomy.
• Excellent organisational skills and proficient analytical skills.
• An experienced negotiator, with robust commercial capability to ensure that the change agenda for Admiral Pet Claims is prioritised to generate the most effective outcome for the business.
• Strong IT skills and competence with using the MS Office suite of products.

Desirable

• CII qualification.
• Relevant project management qualifications such as APM or Prince 2.
• Pet and / or veterinary-related knowledge.

This role requires regular attendance at our Peterborough office, with occasional travel to our Head Office in Cardiff.

Admiral: Where You Can We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance.