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- Tasks: Drive change and innovation by analysing data and collaborating with stakeholders.
- Company: Join a forward-thinking team in the growing Travel sector.
- Benefits: Enjoy flexible work-life balance, 33 days holiday, and share options.
- Why this job: Make a real impact on customer experience and business growth.
- Qualifications: Strong analytical skills and experience in stakeholder management required.
- Other info: Be part of a diverse culture that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven and imaginative person who thrives on collaborating with stakeholders and achieving results? If that sounds like you, this might be the perfect opportunity. We are on the lookout for a dynamic and forward-thinking individual to become part of our Innovation Team within the Travel Claims sector of the business.
We seek someone who can question the norm, learn, adapt, and bring new ideas to life. Your responsibilities will include:
- Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
- Building and nurturing relationships with stakeholders
- Enhancing efficiency, reducing claims expenses, and improving customer experience
You will take charge of projects, ensuring they are managed within the set time and budget. Collaboration across teams will be essential, along with effective execution and monitoring of changes.
The ideal candidate will have:
- Strong stakeholder management abilities
- An insatiable curiosity
- Proven data analysis skills
This position is crucial for the success of Travel as it propels our innovative initiatives and enhances our ability to fundamentally transform our operations, ensuring we meet our growth aspirations.
About Us: It’s an exciting time to join Travel as we are in a period of growth with ambitions to become the Market leader, dedicated to providing exceptional service and innovative solutions to our customers. Being a smaller business area, Travel provides a unique opportunity where you will be working closely with Pricing, Product, Underwriting and Operations teams and have the chance to make a significant impact.
Key Responsibilities:
- Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives
- Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
- Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved
- Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers
- Plan, prioritise and document projects effectively to manage to time and budget constraints
- Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements
- Monitor and manage cost spend to ensure financial efficiency
- Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage
Key Skills and Qualifications:
- A curious and innovative mindset with a passion for continuous improvement
- Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels
- Strong analytical skills with the ability to interpret data, identify trends and act upon results
- Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once
- Excellent communication and people skills
- Able to independently organise, prioritise and manage workload
- Being brave in proposing new and innovative solutions that haven’t been tried before
- Highly motivated and ability to work at pace under your own initiative
- Be resilient to blockers and use ingenuity to overcome and move forward
Why Join Us:
- Be part of a forward-thinking team that values innovation and continuous improvement
- Opportunity to make a significant impact on our business and customer experience
- Collaborative and supportive work environment
- Flexibility and work-life balance, with time split between home and office
If you’re passionate about driving change and have the skills and experience we are looking for, we’d love to hear from you!
Admiral: Where You Can: We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Change and Process Improvement Manager in Cardiff employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change and Process Improvement Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and share your passion for innovation and process improvement. This can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s recent projects and initiatives. Show us how your skills in data analysis and stakeholder management can directly contribute to their goals. Tailor your examples to highlight your curiosity and innovative mindset.
✨Tip Number 3
Practice your storytelling! We want to hear about your past successes in leading change and improving processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and how you can drive change will keep you fresh in our minds. Plus, it shows your commitment and professionalism!
We think you need these skills to ace Change and Process Improvement Manager in Cardiff
Some tips for your application 🫡
Show Your Curiosity: We want to see that insatiable curiosity of yours! When writing your application, highlight how you've questioned the norm in previous roles and what innovative solutions you've brought to life. This will show us you're the right fit for our dynamic team.
Tailor Your Experience: Make sure to tailor your application to reflect the key responsibilities mentioned in the job description. Use specific examples from your past experiences that demonstrate your stakeholder management skills and data analysis prowess. We love seeing how you can connect your background to our needs!
Be Clear and Concise: When it comes to written applications, clarity is key! Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality and passion for continuous improvement.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our culture and values before you hit 'send'!
How to prepare for a job interview at Admiral Group plc
✨Know Your Data
As a Change and Process Improvement Manager, you'll be interrogating complex data sets. Brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to drive improvements in past roles and share specific examples of insights you've uncovered.
✨Stakeholder Management is Key
Strong relationships with stakeholders are crucial for this role. Think about your previous experiences in managing stakeholder expectations and how you’ve influenced decisions. Prepare to share stories that highlight your ability to engage and challenge stakeholders effectively.
✨Show Your Curiosity
The ideal candidate has an insatiable curiosity. During the interview, demonstrate your passion for continuous improvement by discussing innovative ideas you've proposed in the past. Don't hesitate to ask insightful questions about the company's current processes and how you could contribute to enhancing them.
✨Project Management Prowess
You'll be leading projects from initiation to benefits realisation. Be ready to talk about your project management experience, including how you've managed timelines and budgets. Highlight any tools or methodologies you’ve used to keep projects on track and ensure successful outcomes.
