Supply Chain Auditor (Scotland and North) in London

An exciting opportunity has arisen for a field-based Supply Chain Auditor to join the Household Supply Chain team on a full-time basis. Home Insurance is a key pillar of Admiral's diversification strategy. Since establishing the department just over 10 years ago, Admiral Home Insurance has grown to be one of the largest home insurers in the UK. With plans to not just maintain, but accelerate growth, we are looking for an outstanding insurance claims auditor to undertake ongoing performance audits and quality assurance of our Admiral Repair Network claims suppliers (drying restoration and building repairs) across the far north and Scotland area.

The role will also include an element of governance and process management supporting with work on agreed schedule of rates and claims philosophies. You will have close interaction and working relationships with our Supplier Relationship Managers, internal claims teams and supplier partners. Through this work, you will identify and help develop best practice which will allow new controls that deliver excellent audit outcomes to reduce claims costs, improve processes and customer experience. Extensive UK travel will be required as the role will include a large amount of site auditing during and/or post completion of repairs. Reporting directly to the Supply Chain Operations Manager, you will be operating in an agile environment, working with a high degree of autonomy within the supply chain team.

The following responsibilities comprise the core duties of this role:

• Develops and implements strategies and initiatives that support the goals and objectives of Admiral's Home Insurance department.
• Supports the supply chain to deliver on agreed targets and service delivery.
• Lead audits across key supply chain categories, producing reports with technical recommendations.
• Proactively engages with all stakeholders in a timely manner to manage processes and meet required governance standards.
• Analyse compliance with contractual SLA, KPIs and terms/conditions.
• Maintain concise and accurate audit files.
• Support our wider audit teams.
• Analysis and benchmark to identify opportunities that can improve the efficiency and effectiveness of the supply chain.
• Undertake benchmark exercises and maintain supplier philosophy documents to ensure quality optimisation.
• Develops and maintains strong relationships with internal stakeholders and Supplier Relationship Managers to ensure high levels of service delivery and quality.
• Seeks ways to improve innovation in processes, reduce costs and risk, and stimulate performance improvement.
• Maintains commercial awareness of the household market and associated categories, understanding competitor activity, regulatory and legislative developments.
• Acts as a subject matter expert for everything audit related within the supply chain department.

Key Skills, Qualifications and Experience

Essential:

• Experience of audit processes in a Household claims environment.
• Exposure to schedule of rates and insurance reinstatement contractors.
• Excellent communication, negotiation and stakeholder management skills.
• Strong interpersonal skills, with the ability to build and maintain strong relationships.
• Analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proven track record of identifying and delivering both cost and quality improvements.
• Ability to balance and effectively prioritise a varied workload.

Desirable:

• Experience working at a Home Insurer or large intermediary.
• Dip/Cert CILA/CII and/or MCIOB/MRICS or working towards.
• Understanding of Corelogic.

Admiral is committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. We take pride in being a diverse and inclusive business. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits ensure our colleagues have a great work-life balance.