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For Companies At a Glance
- Tasks: Lead innovative service design projects and create impactful customer experiences.
- Company: Join Admiral, a forward-thinking insurance company focused on customer needs.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving meaningful change in customer journeys.
- Why this job: Shape the future of insurance with cutting-edge design and AI integration.
- Qualifications: Experience in service design and strong systems thinking skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Research & Service Design (RSD) team at Admiral oversees the end-to-end insurance journey for our customers, shaping services that are inclusive, effective, and grounded in real customer needs. We work across Claims, Product, Technology, Data, and Operations to ensure customer insight meaningfully influences strategy, delivery, and decision-making. We are now looking for a Senior Service Designer to join our growing practice. This role is ideal for someone who brings deep service design craft, strong systems thinking, and hands-on experience integrating GenAI tools into design workflows and service delivery.
The Difference You'll Make
You'll lead the design of complex, end-to-end services that cut across channels, teams, and technologies. Working on high priority initiatives, you'll help Admiral move confidently from insight to action, shaping services that balance customer needs, operational realities, and emerging technologies. You'll also play a key role in helping teams responsibly adopt AI enabled approaches that improve both customer and colleague experiences.
What you'll do
- Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation. You will unite and guide stakeholder teams by designing and facilitating high-impact workshops to co-create innovative solutions and embed human-centered design principles across our customer journeys.
- Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex insurance ecosystem. Synthesise quantitative analytics and qualitative insights into actionable, data-driven strategies.
- Champion our Customer Promise: Champion and embed a clear set of customer experience principles and standards ensuring a consistent and high-quality experience delivery at every stage of the journey.
Senior Service Designer (12 Month FTC) | Cardiff, UK employer: Admiral Careers
Contact Detail:
Admiral Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer (12 Month FTC) | Cardiff, UK
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Admiral or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in design challenges or workshops. This not only showcases your expertise but also demonstrates your collaborative spirit, which is key for a Senior Service Designer.
✨Tip Number 3
Prepare for interviews by diving deep into Admiral's services and customer journeys. Bring your ideas on how to enhance their offerings using GenAI tools. This shows you're not just interested in the role, but you're already thinking about how to make an impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Designer (12 Month FTC) | Cardiff, UK
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've tackled complex projects and made a real impact. We want to see your personality and passion for creating inclusive and effective services.
Highlight Your Experience with GenAI Tools: Since we're looking for someone who can integrate GenAI tools into design workflows, make sure to mention any relevant experience you have. Talk about how you've used these tools to enhance service delivery and improve customer experiences. This will show us you're up to date with the latest trends!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to highlight your key achievements and skills. This makes it easier for us to see why you're the perfect fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Admiral!
How to prepare for a job interview at Admiral Careers
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially as they relate to the insurance sector. Brush up on your experience with human-centred design and be ready to discuss how you've applied these concepts in previous roles.
✨Showcase Your Systems Thinking
Prepare examples that demonstrate your ability to think systemically. Be ready to explain how you’ve integrated various teams and technologies in past projects, and how this approach led to successful outcomes.
✨Familiarise Yourself with GenAI Tools
Since the role involves integrating GenAI tools into design workflows, make sure you can discuss any relevant experience you have. If you haven’t used them yet, do some research on how they can enhance service delivery and be prepared to share your thoughts.
✨Prepare for Collaborative Scenarios
Expect to discuss how you lead cross-functional teams and facilitate workshops. Think of specific instances where you’ve united diverse stakeholders to co-create solutions, and be ready to share the impact of those collaborations.