At a Glance
- Tasks: Lead hotel operations, ensuring top-notch guest service and team support.
- Company: Celtic Royal, a vibrant 110-bedroom hotel focused on exceptional hospitality.
- Benefits: Competitive salary, pension scheme, employee discounts, and career growth opportunities.
- Other info: Fast-paced environment with training and development opportunities.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The Celtic Royal is a busy 110-bedroom hotel offering exceptional guest experiences, high-quality accommodation, food and beverage services, and conference and event facilities. We pride ourselves on delivering outstanding hospitality and are looking for an enthusiastic and experienced Duty Manager to join our management team.
The RoleAs Duty Manager, you will play a key role in the day-to-day operation of the hotel, ensuring the highest standards of guest service are consistently delivered. You will be responsible for supporting all departments, leading teams during shifts, resolving guest issues, and ensuring smooth operational performance across the property.
This is a hands-on role requiring a confident leader who thrives in a fast-paced hospitality environment.
Key Responsibilities- Oversee the daily operation of the hotel during assigned shifts.
- Lead, motivate, and support team members across all departments.
- Ensure exceptional customer service standards are maintained at all times.
- Handle guest enquiries, complaints, and feedback professionally and efficiently.
- Conduct regular hotel inspections to ensure cleanliness, presentation, and safety standards are met.
- Support Front Office operations, including check-ins, check-outs, and revenue management procedures.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure seamless service delivery.
- Ensure compliance with health and safety regulations, company policies, and licensing requirements.
- Manage emergency situations and act as the senior point of contact during shifts.
- Assist with staff training, performance management, and team development.
- Prepare operational reports and handovers for senior management.
The successful candidate will have:
- Previous experience in a Duty Manager, Assistant Manager, or Supervisory role within a busy hotel environment.
- Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- A proactive and solution-focused approach.
- The ability to remain calm under pressure and make effective decisions.
- Good understanding of hotel operations, including Front Office and Food & Beverage.
- Knowledge of health and safety procedures.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Proficiency with hotel management systems and Microsoft Office.
- Competitive salary.
- Company pension scheme.
- Employee discounts on accommodation, food, and beverages.
- Training and development opportunities.
- Career progression within a growing hospitality business.
- Supportive and dynamic working environment.
Duty Manager in Caernarfon employer: Admin
Aston Villa Football Club is an exceptional employer, offering a dynamic and supportive work environment at the Bodymoor Heath Training Ground. With a strong commitment to employee growth and development, we provide our staff with access to world-class facilities and a family-oriented culture that fosters collaboration and innovation. Join us in shaping the future of women's football while enjoying attractive remuneration and comprehensive benefits that reflect our dedication to our team's success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Caernarfon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Admin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Admin
Don't be shy about reaching out to Admin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Caernarfon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Admin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Admin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
