At a Glance
- Tasks: Lead hotel teams, ensure exceptional guest service, and manage daily operations.
- Company: Join Hilton, a top hospitality brand with a focus on excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a culture that values inclusivity and entrepreneurial spirit.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous hotel operations experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hampton by Hilton is seeking an experienced and motivated Operations Manager to support the General Manager in delivering exceptional guest experiences, driving commercial performance, and leading high-performing teams.
Key Responsibilities
- Lead and develop hotel teams through recruitment, training, coaching, and performance management.
- Support delivery of hotel budgets, KPIs, and profitability targets.
- Ensure exceptional guest service and effective complaint resolution.
- Oversee daily hotel operations, ensuring brand standards are consistently met.
- Manage labour costs, rotas, forecasting, and operational efficiency.
- Ensure compliance with all health & safety, fire, security, and company policies.
- Conduct weekly operations meetings and support quality assurance audits.
- Deputise for the General Manager when required.
About You
- Previous hotel operations experience at Head of Department level or above.
- Strong leadership, communication, and organisational skills.
- Commercially focused with experience managing costs and performance.
- Flexible, proactive, and passionate about delivering outstanding guest experiences.
Why Join Us?
As part of Hilton, you’ll be connected to one of the world’s leading hospitality brands, renowned for nearly a century of excellence in service, innovation, and guest experience-guided by its vision: “To fill the earth with the light and warmth of hospitality.” At KE Hotels, we bring that vision to life in our own way. We combine hands-on ownership with expert hotel management to drive performance, profitability, and long-term value-treating every hotel as an individual, never just a number. Our culture is how we make it happen:
- Be Yourself & Respect Each Other – We create an inclusive, honest, and supportive environment.
- Be Entrepreneurial – We think commercially and embrace opportunity.
- Deliver – We take ownership and consistently do what we say.
Operation Manager in Birmingham employer: Admin
Hampton by Hilton offers a dynamic and inclusive work environment where you can thrive as an Operations Manager, supported by a strong culture of respect and collaboration. With opportunities for personal and professional growth within one of the world's leading hospitality brands, you'll play a key role in delivering exceptional guest experiences while driving commercial success. Join us to be part of a team that values your contributions and encourages entrepreneurial thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on an Operations Manager role at Hampton by Hilton!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes Hampton by Hilton tick and be ready to share how your experience aligns with their mission of delivering exceptional guest experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've developed teams, managed costs, and improved operational efficiency in your previous roles. We want to see that you can lead high-performing teams!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hampton by Hilton family. Let’s get you that Operations Manager position!
We think you need these skills to ace Operation Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience and any achievements in guest service or operational efficiency to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your previous experiences align with our values at Hampton by Hilton. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just duties. Use numbers and examples to illustrate how you’ve driven performance and improved guest experiences – we love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Admin
✨Know Your Operations Inside Out
Before the interview, brush up on your knowledge of hotel operations. Familiarise yourself with key performance indicators (KPIs) and how they relate to guest satisfaction and profitability. Being able to discuss specific examples from your past experience will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams, so it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully recruited, trained, and developed staff in previous roles. Highlight any challenges you faced and how you overcame them to create a high-performing team.
✨Emphasise Guest Experience
Exceptional guest service is at the heart of this role. Be ready to discuss how you've handled guest complaints and turned negative experiences into positive ones. Share specific stories that illustrate your commitment to delivering outstanding service and how it impacted the hotel's reputation.
✨Understand the Brand and Culture
Research Hampton by Hilton and KE Hotels to understand their values and culture. Be prepared to discuss how your personal values align with theirs, especially around inclusivity and entrepreneurship. Showing that you resonate with their mission will set you apart as a candidate who truly fits the team.
