STRICTLY UK BASED APPLICANTS ONLY PLEASE WITH FULL RTW STATUS
This is an excellent opportunity to join a growing fulfilment and logistics business supporting both e-commerce and wholesale customers. The successful candidate will lead an established Customer Services team and play a key role in maintaining high levels of customer satisfaction.
The key requirement for this role is a proven and demonstrable track record of successfully managing and developing a customer service team. We are looking for a hands-on leader who can motivate people, improve processes and drive service excellence.
Typical duties are likely to include leading and developing the Customer Services team, managing escalated customer issues, monitoring KPIs, identifying opportunities for improvement, maintaining customer relationships and working closely with warehouse, sales and operational teams.
Person Requirements
- Proven experience managing a customer service team
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to resolve problems and manage escalations
- Experience within e-commerce, wholesale, logistics or fulfilment environments would be advantageous
- Strong IT skills including Microsoft Office
37.5 hours per week
Monday - Friday: between 8am-5pm, a typical working pattern would be 8.30am-5pm or 8am-4.30pm.
Company Benefits
- Free on-site parking
- EV charging (subject to availability)
- tea and coffee provided
- employee discounts available on selected client products
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Contact Details:
Admin Outsourcing Services Recruitment Team
