At a Glance
- Tasks: Lead hotel teams, ensure exceptional guest service, and manage daily operations.
- Company: Join Hilton, a top hospitality brand with a focus on excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a culture that values inclusivity and entrepreneurial spirit.
- Why this job: Make a real impact in hospitality and develop your leadership skills.
- Qualifications: Experience in hotel operations and strong leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
Hampton by Hilton is seeking an experienced and motivated Operations Manager to support the General Manager in delivering exceptional guest experiences, driving commercial performance, and leading high-performing teams.
Key Responsibilities
- Lead and develop hotel teams through recruitment, training, coaching, and performance management.
- Support delivery of hotel budgets, KPIs, and profitability targets.
- Ensure exceptional guest service and effective complaint resolution.
- Oversee daily hotel operations, ensuring brand standards are consistently met.
- Manage labour costs, rotas, forecasting, and operational efficiency.
- Ensure compliance with all health & safety, fire, security, and company policies.
- Conduct weekly operations meetings and support quality assurance audits.
- Deputise for the General Manager when required.
About You
- Previous hotel operations experience at Head of Department level or above.
- Strong leadership, communication, and organisational skills.
- Commercially focused with experience managing costs and performance.
- Flexible, proactive, and passionate about delivering outstanding guest experiences.
Why Join Us?
As part of Hilton, you’ll be connected to one of the world’s leading hospitality brands, renowned for nearly a century of excellence in service, innovation, and guest experience guided by its vision: “To fill the earth with the light and warmth of hospitality.” At KE Hotels, we bring that vision to life in our own way. We combine hands‑on ownership with expert hotel management to drive performance, profitability, and long‑term value—treating every hotel as an individual, never just a number. Our culture is how we make it happen:
- Be Yourself & Respect Each Other – We create an inclusive, honest, and supportive environment.
- Be Entrepreneurial – We think commercially and embrace opportunity.
- Deliver – We take ownership and consistently do what we say.
Operation Manager employer: Admin - HBH Birmingham
Hampton by Hilton offers a dynamic and supportive work environment where you can thrive as an Operations Manager. With a strong emphasis on personal development, our culture encourages you to be yourself while respecting others, fostering an inclusive atmosphere that values entrepreneurial thinking. As part of the Hilton family, you will benefit from exceptional training opportunities and the chance to lead high-performing teams in delivering outstanding guest experiences, all while being part of a globally recognised brand committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. You never know who might have the inside scoop on an Operations Manager role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Operations Manager position.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve led teams, managed budgets, and resolved guest complaints. Real-life experiences will make you stand out as a candidate who can deliver exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Hilton.
We think you need these skills to ace Operation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience and any achievements in hotel operations to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you can contribute to delivering exceptional guest experiences at Hampton by Hilton. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and manage costs. Numbers speak volumes, so don’t shy away from sharing metrics that showcase your success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Admin - HBH Birmingham
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s operations and brand standards. Research Hampton by Hilton and understand their values and mission. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Operations Manager, leadership is key. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve motivated staff or resolved conflicts to ensure exceptional guest experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Commercial Acumen
Since the role involves managing costs and performance, be prepared to discuss your experience with budgets and KPIs. Highlight any strategies you’ve implemented to improve profitability and operational efficiency in previous roles.
