At a Glance
- Tasks: Lead two dynamic hotels, driving performance and guest satisfaction in a vibrant environment.
- Company: Join RBH Hospitality Management, a top UK hotel management company with a people-first culture.
- Benefits: Enjoy enhanced holiday, healthcare options, bonuses, and discounts for you and your loved ones.
- Other info: Great career development opportunities and a supportive, inclusive workplace.
- Why this job: Make a real impact in hospitality while leading internationally recognised brands in South London.
- Qualifications: Proven experience in hotel management, strong leadership, and a passion for guest experiences.
The predicted salary is between 60000 - 75000 £ per year.
Join Us RBH Hospitality Management is one of the UK’s leading hotel management companies, operating a diverse collection of branded and independent hotels across the country. We are passionate about great hospitality, empowering our teams, and giving talented people the autonomy to make a difference. We are now looking for an experienced General Manager to lead Ibis & Adagio London Sutton Point, two internationally recognised Accor brands operating within one dynamic and successful hospitality destination in the heart of South London.
About Ibis & Adagio London Sutton Point Located in the heart of Sutton, South London, Ibis & Adagio London Sutton Point offers two complementary hospitality experiences within one dynamic operation. Positioned within the modern Sutton Point development and benefiting from excellent transport links into Central London, the hotel attracts a diverse mix of corporate, leisure, extended-stay and project-based guests. Ibis London Sutton Point delivers the trusted, globally recognised Ibis experience, combining contemporary design, vibrant social spaces and efficient service with a focus on value and quality. The hotel welcomes a broad range of guests, from business travellers and event attendees to weekend visitors exploring London and the surrounding area. Alongside this, Adagio London Sutton Point provides a premium aparthotel experience, offering spacious studios and apartments designed for guests staying for longer periods. With fully equipped kitchens and flexible living space, Adagio appeals to contractors, relocating professionals, project teams and long-stay corporate travellers seeking the comfort of home alongside hotel-quality service.
Together, these two internationally recognised brands create a unique leadership opportunity. Blending the fast-paced energy of a traditional hotel with operational complexity of an extended-stay aparthotel, Ibis & Adagio London Sutton Point offers a diverse and rewarding environment where commercial focus, guest engagement and team leadership come together to drive success.
The Role We are looking for a General Manager who understands branded environments, thrives within global standards, and knows how to bring international brand values to life within a local market. This is a high-profile role leading two distinct Accor brands within one dynamic operation. You will be responsible for driving commercial performance, brand compliance, guest satisfaction, and team engagement across both hotels. You will balance strategic leadership with a visible, hands-on presence. From revenue strategy and owner relationships to brand audits and guest experience, you will create a culture that is performance-driven, people-focused, and proudly branded.
Your leadership will ensure that Ibis London Sutton Point delivers the efficient, welcoming and value-focused experience that guests expect from one of the world’s leading hotel brands, whilst Adagio London Sutton Point continues to provide a seamless extended-stay experience that makes guests feel at home for longer.
You Will:
- Take full accountability for the commercial and operation performance of both hotels, driving profitability across rooms, food and beverage, and ancillary revenue streams.
- Ensure full compliance with Accor brand standards, audits and guest experience metrics, embedding brand culture into every department.
- Lead and inspire a multi-department team, fostering a culture of empowerment, accountability and pride in representing globally recognised brands.
- Drive revenue growth in partnership with RBH commercial teams and Accor systems, leveraging brand tools, loyalty programmes and local market intelligence.
- Build strong relationships with ownership, Accor brand representatives and local corporate partners.
- Champion guest satisfaction and online reputation, ensuring both properties consistently deliver exceptional experiences that encourage loyalty and repeat business.
- Oversee operational excellence across all departments, ensuring efficiency without compromising service quality.
- Position Ibis & Adagio London Sutton Point as a leading hospitality destination within South London, maximising opportunities from the area’s growing business, leisure and extended-stay markets.
What We Are Looking For
- Proven experience as a General Manager or senior hotel leader within a branded hotel environment, ideally with exposure to Accor or other international hotel operators.
- Strong understanding of brand compliance, quality audits, loyalty programmes and the importance of delivering consistent global standards whilst maintaining local relevance.
- Commercially astute, with a track record of driving RevPAR, GOP performance and market share within competitive markets.
- Experience leading complex hotel operations, ideally including multi-brand, dual-property or extended-stay environments.
- A visible, hands-on leadership style that builds credibility, develops talent and drives engagement.
- Confidence in stakeholder management, including owners, brand partners and corporate clients.
- A passion for hospitality and creating memorable guest experiences.
- The ability to balance strategic thinking with operational excellence and day-to-day leadership.
Why This Role Matters This is an opportunity to lead two internationally recognised Accor brands within one of South London’s most unique hospitality operations. With a diverse mix of corporate, leisure and extended-stay guests, Ibis & Adagio London Sutton Point offers a compelling commercial opportunity and a platform for an ambitious leader to make a genuine impact. You will have the backing of RBH’s operational expertise and the strength of the Accor network, while retaining the autonomy to shape culture, performance and reputation locally. Leading Ibis & Adagio London Sutton Point means operating at the intersection of traditional hotel hospitality and the growing extended-stay market – a rewarding leadership opportunity for a General Manager who is passionate about people, performance and delivering exceptional guest experiences.
Why Join RBH At RBH, we are more than hotel managers. We are people developers who give our teams the tools, trust, and support to make their mark. Enhanced holiday entitlement, healthcare options, and life insurance. Annual KPI-driven bonus. Excellent training and career development opportunities across our portfolio of more than 50 hotels. Discounted stays and food and beverage offers for you, your family, and friends. A people-first culture that values individuality, wellbeing, and sustainability.
The Recruitment Process At RBH, recruitment is a two-way journey and an opportunity to connect with talented individuals and explore whether we are the right fit for each other. Our HR Manager may invite you for an initial team’s conversation to discuss your experience, style and ambitions. If we are aligned, you will be invited to meet our senior team for a more in-depth discussion about the role and your vision for the hotel.
Equal Opportunities RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people—first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
General Manager in London employer: Admin & General
RBH Hospitality Management is an exceptional employer, offering a vibrant work culture that prioritises personal development and team empowerment. Located in the heart of South London, the Ibis & Adagio London Sutton Point provides unique leadership opportunities within a dynamic hospitality environment, supported by comprehensive training, enhanced benefits, and a commitment to employee wellbeing. Join us to make a meaningful impact while enjoying competitive rewards and a people-first approach to hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Admin & General. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Admin & General
Don't be shy about reaching out to Admin & General directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Admin & General and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Admin & General
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
