At a Glance
- Tasks: Manage customer orders, ensure smooth logistics, and maintain strong client relationships.
- Company: Join ADM, a leading supplier of high-quality ingredients with a focus on innovation.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a collaborative team culture.
- Why this job: Make a real impact in customer satisfaction and operational excellence.
- Qualifications: Experience in order fulfillment and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Export and Customer Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
- Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
- Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
- Logistics & Dispatch
- Organise transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Sales Support & Internal Liaison
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Reporting & Reconciliation
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognised company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Export and Customer Administrator in Stafford employer: ADM
At ADM, we pride ourselves on fostering a collaborative and innovative work environment where exceptional customer service is at the heart of our operations. As an Export and Customer Administrator, you will have the opportunity to grow professionally while working with a globally recognised leader in high-quality ingredients and solutions. Our commitment to employee development, competitive salary, and comprehensive benefits package makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Export and Customer Administrator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ADM and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and operational excellence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed orders or resolved customer issues in the past. This will demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ADM.
We think you need these skills to ace Export and Customer Administrator in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Export and Customer Administrator role. Highlight your customer service experience and any logistics knowledge you have, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Share specific examples of how you've handled order fulfillment or customer issues in the past.
Showcase Your Attention to Detail:In your application, demonstrate your attention to detail by ensuring there are no typos or errors. This role requires precision, so we want to see that you can present information clearly and accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ADM
✨Know Your Order Lifecycle
Familiarise yourself with the order lifecycle management process. Be ready to discuss how you’ve accurately entered and maintained sales orders in previous roles, and how you’ve monitored order progress. This shows you understand the importance of each stage and can contribute effectively.
✨Customer Service is Key
Prepare examples of how you've built strong relationships with customers in the past. Think about specific instances where you resolved complaints or provided updates that made a difference. This will demonstrate your customer-first mindset and ability to handle issues proactively.
✨Logistics Know-How
Brush up on your knowledge of logistics, especially Incoterms and supply chain processes. Be prepared to discuss how you’ve coordinated with different teams to ensure seamless order fulfilment. Showing that you can liaise effectively with operations and logistics will set you apart.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you’ve managed invoicing, credits, and returns accurately in the past. Bring up any experience you have with ERP systems and Excel, as these are crucial for the role. Being able to demonstrate your organisational skills will be a big plus.
