At a Glance
- Tasks: Manage orders, track deliveries, and ensure customer satisfaction.
- Company: Join ADM, a leader in high-quality ingredients and solutions.
- Benefits: Enjoy competitive salary, benefits, and growth opportunities.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be part of a dynamic team making a global impact.
- Qualifications: 3+ years in order fulfillment or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
- Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
- Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
- Logistics & Dispatch
- Organise transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognised company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Export Administrator in Stafford employer: ADM
At ADM, we foster a collaborative and innovative work environment where your contributions truly matter. As an Export Administrator, you'll enjoy a competitive salary and benefits package while working with a globally recognised leader in high-quality ingredients. We prioritise professional development and offer ample opportunities for growth, ensuring that you can thrive in your career while building strong relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Export Administrator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ADM and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer focus and innovation. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Export Administrator in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your order fulfillment and customer service experience, as well as any logistics knowledge you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Export Administrator role and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills:Don’t forget to mention your proficiency in ERP/order management systems and Microsoft Office, especially Excel. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ADM
✨Know Your Order Lifecycle
Familiarise yourself with the order lifecycle management process. Be ready to discuss how you’ve accurately entered and maintained sales orders in previous roles, and how you’ve monitored order progress. This shows you understand the importance of each stage and can contribute effectively.
✨Customer Relationship Focus
Prepare examples of how you've built and maintained strong relationships with customers. Think about specific instances where you resolved issues or improved customer satisfaction. This will demonstrate your customer-first mindset, which is crucial for the role.
✨Logistics Knowledge is Key
Brush up on logistics terminology, especially Incoterms and supply chain processes. Be prepared to discuss how you’ve coordinated with logistics teams in the past. Showing that you understand these concepts will set you apart from other candidates.
✨Excel Skills Matter
Since proficiency in Microsoft Excel is a must, be ready to talk about your experience with it. Consider preparing a few examples of how you've used Excel for reporting or tracking metrics in previous jobs. This will highlight your attention to detail and problem-solving abilities.
