At a Glance
- Tasks: Manage customer orders, ensure timely delivery, and resolve issues with a focus on customer satisfaction.
- Company: Join ADM, a leading supplier of high-quality ingredients and solutions.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow within a global company.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: 3+ years in order fulfillment or customer service, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
- Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
- Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
- Logistics & Dispatch
- Organise transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognised company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Customer Service Administrator in Stafford employer: ADM
At ADM, we foster a dynamic and inclusive work environment where collaboration and innovation thrive. As a Customer Service Administrator, you will enjoy a competitive salary and benefits package while having the opportunity to develop your skills within a globally recognised company. Join us to build meaningful relationships with customers and contribute to our commitment to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ADM and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer focus and innovation. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Service Administrator, you'll need to convey information clearly and effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ADM.
We think you need these skills to ace Customer Service Administrator in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Administrator. Highlight your experience in order fulfillment and customer service, and don’t forget to mention any relevant skills like ERP systems or logistics knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you a perfect fit for our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ADM
✨Know Your Stuff
Before the interview, make sure you understand ADM's business and the role of a Customer Service Administrator. Familiarise yourself with order lifecycle management, logistics, and customer relationship management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in order fulfillment and customer service. Think about times when you resolved customer complaints or improved processes. This will demonstrate your problem-solving abilities and customer-first mindset, which are crucial for this role.
✨Brush Up on Your Tech Skills
Since the job requires proficiency in ERP/order management systems and Excel, be ready to discuss your experience with these tools. If possible, practice using relevant software before the interview so you can speak about it with confidence and even share how you've used it to improve efficiency in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or specific challenges the department is facing. This shows that you’re not just interested in the job, but also in how you can contribute to ADM’s success and build strong relationships with customers.
