At a Glance
- Tasks: Lead a team to manage key accounts and ensure smooth supply chain operations.
- Company: Join a dynamic company focused on food service excellence.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Be the vital link between customers and our innovative products.
- Qualifications: 5+ years in supply chain or key account roles; degree preferred.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
This is a fixed-term position for 12 months.
Job Purpose
The Key Accounts Support & Supply chain / CSL Team leader is a critical interface between the business and key customers, ensuring end‑to‑end coordination of a team handling demand planning, commercialization, and sales support processes.
This role also serves as the first point of contact for key accounts and is responsible for aligning internal teams with customer needs to enable successful product launches and ongoing supply‑chain excellence in the delivery of food service products.
- Main Responsibilities
- Customer Engagement & Commercialisation
- Act as the primary point of contact for assigned key accounts, managing all communications related to supply chain, order fulfilment, commercialization, providing sales support to the commercial team and sales demand planning.
- Support and coordinate the commercialization process for new product launches and range extensions, ensuring alignment across internal stakeholders and external partners in liaison with the customer and commercial team as needed.
- Demand Planning & S&OP
- Own and manage the commercialization and sales support process for key customers as needed, attend meetings with customers and the sales team, whilst also ensuring accurate forecasts are maintained and sales demand is regularly reviewed and translated into accurate demand plans and adjusted as needed.
- Liaise directly with customers on sales, forecasts, promotional plans, and demand fluctuations to maintain high service levels.
- Participate and provide data for the weekly Sales & Operations Planning (S&OP) meetings both internally and with the customer, ensuring cross‑functional alignment on forecast, supply, inventory, and capacity.
- Work closely with production planning teams, site teams, and customer service & logistics to translate demand signals into production and supply plans, achieving OTIF targets.
- Cross‑Functional Collaboration
- Interface daily with commercial teams, CD&D, production sites, CSL reps (Walden, Stoke, Hereford), and 3PL & operations to ensure execution of agreed plans.
- Partner with the imports/exports teams to align supply‑chain activities and ensure order fulfilment.
- Work with CD&D/technical teams to ensure accurate data flow and product information during launches and ongoing supply.
- Continuous Improvement & Reporting
- Monitor service performance, OTIF, stock levels, forecast accuracy, and order fulfilment KPIs for key customers.
- Identify and resolve supply issues in real time, escalating when required to ensure customer satisfaction.
- Contribute to continuous improvement initiatives within the demand planning and customer support processes.
Skills & Abilities
- Strong understanding of supply‑chain principles, especially demand planning and S&OP, customer service and logistics.
- Excellent communication and relationship‑management skills.
- Highly organized with strong coordination capabilities.
- Analytical mindset with attention to forecasting/demand plan accuracy and issue resolution.
- Proactive, solutions‑oriented, and resilient in a fast‑paced environment.
Experience & Qualifications
- 5+ years of experience in a supply‑chain, demand planning, or key account coordination role (preferably within FMCG or foodservice sector), ideally with understanding of imports/exports logistics and trade compliance aspects.
- Degree in supply chain, business, or related field preferred.
- Proficiency in planning software (e. g., SAP, Navision, D365, Excel, forecasting tools).
- Experience in managing a team in a similar field.
- Familiarity with commercialization processes and product lifecycle management.
- #J-18808-Ljbffr
Key Accounts Sales Support & Supply Chain / CSL Team leader in London employer: ADM
As a leading player in the food and beverage industry, we offer the Head of Commercialisation an exceptional opportunity to drive innovation and growth across the UK and EMEA. Our dynamic work culture fosters collaboration and inclusivity, providing ample opportunities for professional development and leadership. With competitive benefits, flexible working arrangements, and a commitment to employee wellbeing, we ensure that our team members thrive both personally and professionally in our vibrant locations in Stafford, Walden, or Wapping.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Sales Support & Supply Chain / CSL Team leader in London
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like ADM that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at ADM or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like ADM will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Key Accounts Sales Support & Supply Chain / CSL Team leader in London
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress ADM and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at ADM
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at ADM, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to ADM.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
