At a Glance
- Tasks: Lead a team to manage key accounts and ensure smooth supply chain operations.
- Company: Join a dynamic company focused on food service excellence.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Be the vital link between customers and our innovative products.
- Qualifications: 5+ years in supply chain or key account roles; degree preferred.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
This is a fixed-term position for 12 months.
Job Purpose
The Key Accounts Support & Supply chain / CSL Team leader is a critical interface between the business and key customers, ensuring end‑to‑end coordination of a team handling demand planning, commercialization, and sales support processes.
This role also serves as the first point of contact for key accounts and is responsible for aligning internal teams with customer needs to enable successful product launches and ongoing supply‑chain excellence in the delivery of food service products.
- Main Responsibilities
- Customer Engagement & Commercialisation
- Act as the primary point of contact for assigned key accounts, managing all communications related to supply chain, order fulfilment, commercialization, providing sales support to the commercial team and sales demand planning.
- Support and coordinate the commercialization process for new product launches and range extensions, ensuring alignment across internal stakeholders and external partners in liaison with the customer and commercial team as needed.
- Demand Planning & S&OP
- Own and manage the commercialization and sales support process for key customers as needed, attend meetings with customers and the sales team, whilst also ensuring accurate forecasts are maintained and sales demand is regularly reviewed and translated into accurate demand plans and adjusted as needed.
- Liaise directly with customers on sales, forecasts, promotional plans, and demand fluctuations to maintain high service levels.
- Participate and provide data for the weekly Sales & Operations Planning (S&OP) meetings both internally and with the customer, ensuring cross‑functional alignment on forecast, supply, inventory, and capacity.
- Work closely with production planning teams, site teams, and customer service & logistics to translate demand signals into production and supply plans, achieving OTIF targets.
- Cross‑Functional Collaboration
- Interface daily with commercial teams, CD&D, production sites, CSL reps (Walden, Stoke, Hereford), and 3PL & operations to ensure execution of agreed plans.
- Partner with the imports/exports teams to align supply‑chain activities and ensure order fulfilment.
- Work with CD&D/technical teams to ensure accurate data flow and product information during launches and ongoing supply.
- Continuous Improvement & Reporting
- Monitor service performance, OTIF, stock levels, forecast accuracy, and order fulfilment KPIs for key customers.
- Identify and resolve supply issues in real time, escalating when required to ensure customer satisfaction.
- Contribute to continuous improvement initiatives within the demand planning and customer support processes.
Skills & Abilities
- Strong understanding of supply‑chain principles, especially demand planning and S&OP, customer service and logistics.
- Excellent communication and relationship‑management skills.
- Highly organized with strong coordination capabilities.
- Analytical mindset with attention to forecasting/demand plan accuracy and issue resolution.
- Proactive, solutions‑oriented, and resilient in a fast‑paced environment.
Experience & Qualifications
- 5+ years of experience in a supply‑chain, demand planning, or key account coordination role (preferably within FMCG or foodservice sector), ideally with understanding of imports/exports logistics and trade compliance aspects.
- Degree in supply chain, business, or related field preferred.
- Proficiency in planning software (e. g., SAP, Navision, D365, Excel, forecasting tools).
- Experience in managing a team in a similar field.
- Familiarity with commercialization processes and product lifecycle management.
- #J-18808-Ljbffr
Key Accounts Sales Support & Supply Chain / CSL Team leader in London employer: ADM
As a leading player in the food and beverage industry, we offer the Head of Commercialisation an exceptional opportunity to drive innovation and growth across the UK and EMEA. Our dynamic work culture fosters collaboration and inclusivity, providing ample opportunities for professional development and leadership. With competitive benefits, flexible working arrangements, and a commitment to employee wellbeing, we ensure that our team members thrive both personally and professionally in our vibrant locations in Stafford, Walden, or Wapping.
