At a Glance
- Tasks: Enhance consumer experience by managing inquiries and feedback across all contact channels.
- Company: Join ADM, a leader in consumer insights and experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work from London or Somerset in a dynamic team environment.
- Why this job: Make a real difference in customer satisfaction and service processes.
- Qualifications: Strong customer service skills and experience with CRM systems required.
The predicted salary is between 30000 - 40000 € per year.
ADM is seeking a B2C Consumer Experience Executive to deliver a high-quality experience across all consumer contact channels. You will manage inquiries, complaints, and feedback, working closely with various internal teams to enhance service processes.
The ideal candidate will have strong customer service skills, experience with CRM systems, and the ability to analyze data for actionable insights. This position can be based in London or Somerset.
Customer Experience & Insights Specialist in London employer: ADM
At ADM, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and collaboration. As a Customer Experience & Insights Specialist, you will benefit from our commitment to professional development, alongside a supportive culture that values innovation and teamwork. With locations in both London and Somerset, you can enjoy the vibrancy of city life or the tranquillity of the countryside while making a meaningful impact in enhancing consumer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Insights Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and thinking about how your skills align with the role of Customer Experience & Insights Specialist. Confidence is key!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled inquiries or complaints in the past. We want to see your problem-solving abilities in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Experience & Insights Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience & Insights Specialist role. Highlight your customer service skills and any experience with CRM systems to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing consumer experiences and how your background makes you the perfect fit for this role at ADM.
Showcase Your Analytical Skills:Since the role involves analysing data for actionable insights, don’t forget to mention any relevant experience you have in this area. We love seeing how you can turn data into meaningful improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at ADM
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled inquiries and complaints in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with CRM Systems
Since the role involves working with CRM systems, make sure you understand the basics of how they work. If you have experience with specific platforms, be prepared to discuss them. If not, do a bit of research on popular CRM tools and their functionalities.
✨Data Analysis is Key
The job requires analysing data for actionable insights, so be ready to talk about your experience with data analysis. Prepare to discuss any tools or methods you've used to gather insights from customer feedback or service processes.
✨Show Your Collaborative Spirit
This role involves working closely with various internal teams, so highlight your teamwork skills. Think of examples where you've successfully collaborated with others to enhance service processes or improve customer experiences.
