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For Companies At a Glance
- Tasks: Support and maintain end-user technology solutions in a dynamic environment.
- Company: Join ADM, a global leader in nutrition and sustainability.
- Benefits: Flexible work arrangements, competitive salary, and health benefits.
- Why this job: Make a real impact while growing your IT skills in a supportive culture.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
- Other info: Opportunities for career growth and participation in diversity initiatives.
The predicted salary is between 30000 - 42000 £ per year.
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. An opportunity has arisen for an IT Support Technician in the City of London, to be responsible for the support and maintenance of end user technology solutions (desktops, laptops and telephones), shared office technology solutions (printers and meeting room video conferencing systems) and undertaking 1st line triage and troubleshooting for all IT support issues.
This includes procuring, building & deploying new devices, installing & upgrading software/firmware, troubleshooting issues with devices, applications or services and resolving issues. The role delivers a first line response to a wide variety of IT issues which may require escalation and support from other IT teams to resolve. The role is accountable for ensuring resolution or effective escalation of IT issues to meet IT Service Level Agreements.
Responsibilities
- Build, deploy and maintain desktop & laptop computers, including installing/upgrading software, troubleshooting & resolving issues, relocating equipment and securely decommissioning retired equipment.
- Respond to user requests / tickets and deliver IT support within IT Service Level Agreements. Own issues until resolved or escalated to an appropriate IT team for resolution.
- Log and update IT incidents, problems & changes in the IT ticketing system with sufficient detail.
- Support users working in office locations or via remote access.
- Procure IT hardware & software as required and maintain the IT asset inventory.
- Manage external vendor contracts, relationships and performance including the review & approval of invoices.
- Perform basic network and telephony support including network port & patching maintenance, desk & mobile telephone support and voice recording system support.
- Perform basic application support and troubleshooting.
- Develop understanding and knowledge of in-house and bespoke developed systems.
- Undertake project work including evaluation of new technologies.
- Provide regular progress updates or deliver reporting as required.
- Assist with Audit & Compliance work, responding to requests as required.
- Follow ADM, ADMIS & ADMISI corporate policies & procedures as applicable.
- Be part of the IT shift rota covering the hours of 7:00am - 6:00pm on UK business days and UK Bank Holidays.
- Work with minimal supervision, prioritise workload and escalate to Line Manager when support is required.
Your Profile / Qualifications
- Good experience of PC hardware environments including Dell - Desktops and workstations, Laptops and tablets, Printers.
- Good experience of operating systems and software applications, ideally including Windows 11 & Apple OS, Microsoft applications including Office 365.
- Reasonable experience of trading & market data platforms environments, ideally including Reuters Trading, Trading Technologies, CQG, Fidessa, LME, LSE, Eurex, ICE, Reuters & Bloomberg.
- Basic understanding in network technology & typology, ideally including Basic Cisco switch configuration, Basic network typology understanding and troubleshooting.
- Basic understanding of communication hardware, platform environments and administration, ideally including Patching & network cabling UTP, STP, CAT5, 6 and Fiber, Zoom & Microsoft Teams, Apple & Android smartphones, Teams Recording - Redbox, ISDN, SIP and lease lines.
- Basic understanding of financial trading, risk management and back office systems.
- Strong interpersonal skills and good oral and written communication abilities.
- Basic understanding of Financial products and ITIL processes and standards.
- University degree (ideally in Computer Science or related field).
- 5+ years’ experience working in an IT support role within Financial Services.
Future Perspective
- Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models.
- Room for innovative thinking and growth with the possibility to manage your own career path.
- A culture that promotes continuous learning and diversity; participation in Employee Resource Groups, Pride network and mentoring programs.
- Excellent career opportunities in a world-leading nutrition company.
- Remuneration with a variety of social benefits like subsidised health & fitness offers.
- ADM supports flexible work arrangements to balance work and life.
- Additional benefits and support for maternity and paternity leave.
- ADM encourages awareness of mental health, with a network of Mental Health First Aiders and training for new starters.
We are proud to be an equal opportunity workplace and value diversity. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest entry date and salary expectation.
IT Support Technician employer: ADM
Contact Detail:
ADM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, Apple OS, and the software applications mentioned in the job description. The more confident you are with these tools, the better you'll perform during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at ADM through LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle common IT support scenarios, especially around troubleshooting and user support. Practice your responses so you can showcase your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at ADM. Good luck!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with PC hardware, operating systems, and any relevant software applications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background fits with our mission at ADM. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ADM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, operating systems, and software applications. Be ready to discuss your experience with Dell desktops, Windows 11, and Microsoft Office 365, as these are crucial for the IT Support Technician role.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting abilities during the interview. Think of specific examples where you've resolved IT issues, especially in a financial services environment. This will show that you can handle the first line triage and support required for the job.
✨Understand the Company’s Values
Familiarise yourself with ADM's commitment to sustainability and innovation. Be ready to discuss how your personal values align with theirs, and how you can contribute to their mission of enriching quality of life through nutrition.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. Inquire about the team dynamics, opportunities for growth, and how they support continuous learning. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
