At a Glance
- Tasks: Manage sales orders, customer relationships, and logistics to ensure smooth operations.
- Company: Join a leading company focused on safety, health, and environmental excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Be a key player in enhancing EHS performance and making a real impact.
- Qualifications: 3+ years in order fulfilment or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose
As a key member of the Site Operations Team and part of the EHS Centre of Excellence (Co E), you will facilitate the deployment of ADM’s safety, health and environmental strategy across the location.
You will ensure compliance with regulatory and ADM standards and help drive continuous improvement of EHS performance and results.
- Main Responsibilities
- Order Lifecycle Management
- Accurately entering and maintenance of Sales orders in the system.
- Monitoring of order progress through the Sales order life cycle, i. e. production, QC, dispatch, and delivery to Customer.
- Tracking and reporting on OTIF metrics and proactively addressing delays or risks to delivery.
- Coordination with other functions such as Operations, Warehousing, and logistics teams.
- Customer Relationship Management
- Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Registering and managing Customer complaints, ensuring timely follow up.
- Maintain strong, ongoing relationships with Customers.
- Logistics & Dispatch
- Organizing transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely Customer invoices.
- Process Customer returns and raise Credit notes as required.
- Ensure Financial accuracy and documentation for all transactions.
- Sales Support & Internal Liaison
- Collaborating with the Sales team.
- Provide internal stakeholders with updates on Order status and Customer issues.
- Act as a liaison between customers and ADM (or other internal departments) to resolve issues.
- Reporting & Reconciliation
- Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers.
- Provide support on Audits, documentation and traceability exercises.
Skills & Abilities
- Excellent Communication and interpersonal skills.
- Proficient in ERP/order management systems and MS Office (Excel in particular).
- High attention to detail, problem-solving abilities, and a Customer-first mindset.
- Ability to manage multiple priorities and meet deadlines.
Education & Experience
- Proven experience in Order fulfilment, Customer service, or Sales support (3+ years preferred).
- Strong understanding of Logistics (incoterms, exports/imports), Supply chain.
- #J-18808-Ljbffr
CSL Admin in Hereford employer: ADM
As a leading player in the food and beverage industry, we offer the Head of Commercialisation an exceptional opportunity to drive innovation and growth across the UK and EMEA. Our dynamic work culture fosters collaboration and inclusivity, providing ample opportunities for professional development and leadership. With competitive benefits, flexible working arrangements, and a commitment to employee wellbeing, we ensure that our team members thrive both personally and professionally in our vibrant locations in Stafford, Walden, or Wapping.
StudySmarter Expert Advice🤫
We think this is how you could land CSL Admin in Hereford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ADM and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ADM!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ADM keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace CSL Admin in Hereford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ADM:This is your chance to really connect with the team at ADM. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ADM
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ADM.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ADM that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ADM. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
