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For Companies At a Glance
- Tasks: Manage customer orders, track deliveries, and resolve issues to ensure satisfaction.
- Company: ADM is a global leader in nutrition, providing innovative solutions for various industries.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative work environment.
- Why this job: Join a diverse team making a real impact in the world of nutrition and logistics.
- Qualifications: 3+ years in customer service or order fulfillment; strong communication and problem-solving skills required.
- Other info: We value diversity and inclusion, creating a welcoming workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Administrator to join our team and play a vital role in ensuring our customers\’ satisfaction and operational excellence.
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
Sales Support & Internal Liaison
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
Reporting & Reconciliation
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
99136BR
Ref ID
#LI-DNI
#J-18808-Ljbffr
Customer Service Representative employer: ADM
Contact Detail:
ADM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the logistics and supply chain processes mentioned in the job description. Understanding terms like OTIF and Incoterms will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or resolved issues. This will demonstrate your problem-solving abilities and customer-first mindset, which are crucial for this position.
✨Tip Number 3
Research ADM's commitment to diversity, equity, and inclusion. Being able to articulate how you align with these values during your conversation can set you apart as a candidate who fits well within their culture.
✨Tip Number 4
Brush up on your ERP and order management system skills, especially if you have experience with specific software. Being able to discuss your proficiency in these tools will highlight your readiness for the technical aspects of the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service, order fulfillment, and logistics. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the order fulfillment process. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as attention to detail, problem-solving abilities, and proficiency in ERP/order management systems. Provide examples of how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at ADM
✨Know the Company Inside Out
Before your interview, take some time to research ADM thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and built strong relationships with customers.
✨Familiarise Yourself with Logistics Terminology
Since the role involves logistics and order fulfillment, brush up on relevant terminology such as Incoterms and supply chain processes. This knowledge will help you communicate more effectively during the interview.
✨Showcase Your Attention to Detail
Given the importance of accuracy in order management, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to maintain high standards.
