At a Glance
- Tasks: Support the Customer Service Team and manage major contracts efficiently.
- Company: Join ADM, a global leader in nutrition and sustainability.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Other info: This is a 12-month fixed-term contract based in Erith.
- Why this job: Be part of a team that makes a real impact on global nutrition.
- Qualifications: Customer-focused, organised, and proficient in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.ADM.com.
JOB DESCRIPTION An opportunity has arisen for a Customer Services Coordinator based in Erith, working on a fixed term contract basis for 12 months. This role is part of the Customer Services department in ADM Erith Oil Works. The main areas of responsibility include supporting the Customer Service Team, ensuring major contracts are managed and executed accurately and to deadlines.
The main duties of this role will include:
- Processing orders on ADM systems
- Arranging for haulage
- Working to strict deadlines
- Liaising with customer on deliveries
- Ensuring all customer expectations are met
- Able to cover all areas of order processing
- Dealing with demurrage and additional costs
- Holiday cover for the team
- Liaising with commercial on contracts
- Using VMI for customer load planning
The successful candidate will possess the following:
- To have transferable skills experienced in a similar role
- Customer focused with excellent telephone manner
- Fast paced environment
- Proficient in Microsoft Office, Word and Excel
- High levels of accuracy
- Confident
- Team player
- Good organization skills
- Reliable
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
99094BR
#LI-Onsite
Ref ID
#LI-FE1
#J-18808-LjbffrCustomer Service Coordinator in Erith employer: ADM
At ADM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Erith that fosters collaboration and innovation. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and empowered to contribute meaningfully, while our focus on professional growth provides ample opportunities for career advancement. Join us in our mission to unlock the power of nature and make a positive impact on global nutrition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Erith
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ADM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ADM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Erith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ADM:Your cover letter is your chance to shine! Tell us why you want to work at ADM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ADM!
How to prepare for a job interview at ADM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
